Branch Manager - KIDS

Ruangguru for Business; Danauindah; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Ruangguru seeks a Branch Operations Leader to coordinate and oversee multi-branch operations in the regional area, ensuring academic process execution and strong customer service. You will drive events, promotions, and marketing activities to boost student engagement and enrollments.

The role requires proven leadership in Sales/Marketing or Business Ops, plus experience in education or start-up settings and strong people-management skills. Fluency in Indonesian and English is preferred.

Qualifications

• Bachelor’s Degree in any major.
• Proven leadership experience in Sales & Marketing, Business Development, or Business Operations.
• Experience in early childhood education, kids-focused businesses, education, or a start-up environment is an advantage.
• Good knowledge of people management with proven experience in leading and managing a team.
• Strong communication skills in both Bahasa Indonesia and English.

Responsibilities

• Coordinate and oversee operations of one or more branches in the regional area, ensuring smooth operations and academic processes.
• Lead branch initiatives, including events, promotions, and marketing activities to drive student engagement and enrollment.
• Manage branch PnL by assessing local market conditions and implementing strategies to optimize revenue.
• Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and long-term loyalty.

Skills

Leadership

Sales

Marketing

Business Development

People management

Communication

Education

Bachelor’s Degree

Job description

Ruangguru is an educational technology company that provides an integrated learning experience, enabling students to gain better access to high-quality educational content and services. Through the Ruangguru platform, students can access educational videos, question banks, exam preparation materials, and learning summaries. The presence of Ruangguru has helped families gain access to more affordable education while also improving students’ learning outcomes. However, challenges such as equal access to education and educational disparities remain significant issues that need to be addressed. We believe that technology is key to driving meaningful change and delivering higher-quality education for everyone.

Job Descriptions

• Coordinate and oversee the operations of one or multiple branches within the assigned regional area, ensuring smooth branch operations and effective execution of academic processes.
• Lead and execute branch-level initiatives, including events, promotions, and other marketing activities, to drive student engagement, acquisition, and enrollment.
• Manage branch Profit & Loss (PnL) performance by assessing local market conditions, identifying current and potential sales opportunities, and implementing strategies to optimize revenue and business performance.
• Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and long-term customer loyalty.

Job Requirements

• Bachelor’s Degree in any major.
• Proven leadership experience in Sales & Marketing, Business Development, or Business Operations.
• Experience in early childhood education, kids-focused businesses, education, or a start-up environment is an advantage.
• Good knowledge of people management with proven experience in leading and managing a team.
• Strong communication skills in both Bahasa Indonesia and English.