Branch Manager

Ruangguru for Business; Depok; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

Ruangguru is seeking a Branch Operations Lead in Indonesia to oversee multiple centers within the region, ensuring smooth daily operations and consistent academic processes. You will coordinate events, promotions, and marketing activities to boost student engagement, acquisition, and enrollment, while optimizing branch PnL by analyzing local market conditions and sales opportunities.

You will also oversee the end-to-end customer experience, striving for service excellence, high satisfaction, and

Qualifications

• Bachelor's degree in any field.
• Leadership experience in Sales & Marketing, Business Development, or Business Operations.
• Experience leading a team in a learning center or educational startup is advantageous.

Responsibilities

• Coordinate and oversee operations of one or multiple branches within the regional area.
• Lead branch initiatives, events, promotions, and marketing activities to drive enrollment.
• Manage branch PnL by assessing market conditions and sales opportunities.
• Oversee end-to-end customer experience to ensure satisfaction and loyalty.

Skills

Leadership

People management

Sales & Marketing

Business Development

Education

Bachelor's Degree

Job description

Ruangguru is an educational technology company that provides an integrated learning experience, enabling students to gain better access to high-quality educational content and services. Through the Ruangguru platform, students can access educational videos, question banks, exam preparation materials, and learning summaries. The presence of Ruangguru has helped families gain access to more affordable education while also improving students' learning outcomes. However, challenges such as equal access to education and educational disparities remain significant issues that need to be addressed. We believe that technology is key to driving meaningful change and delivering higher-quality education for everyone.

Job Descriptions

• Coordinate and oversee the operations of one or multiple branches within the assigned regional area, ensuring smooth branch operations and effective execution of academic processes.
• Lead and execute branch-level initiatives, including events, promotions, and other marketing activities, to drive student engagement, acquisition, and enrollment.
• Manage branch Profit & Loss (PnL) performance by assessing local market conditions, identifying current and potential sales opportunities, and implementing strategies to optimize revenue and business performance.
• Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and long-term customer loyalty

Job Requirements

• Bachelor's Degree in any major
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an learning center/educational/start-up environment is advantageous)
• Good knowledge of people management and experience in handling a team