Boutique Front Office Manager - Guest Experience Leader

PT Duta Parama Lestari; Provinsi Bali; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Chesa Canggu is seeking a Front Office Manager to lead daily front office operations at the boutique hotel in Canggu, Bali. The role covers reception, reservations, guest relations, and check-in/check-out, ensuring accurate records and smooth billing processes.

The ideal candidate will have a diploma or degree in Hospitality, at least 3 years in front office with 1 year in a supervisory capacity, and strong English communication skills, plus familiarity with PMS and hotel procedures.

Qualifications

• Minimum Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 3 years of experience in hotel front office operations, with at least 1 year in a supervisory or managerial position.
• Familiar with hotel PMS and front office procedures.

Responsibilities

• Oversee daily front office operations, including reception, reservations, guest relations, and check-in/check-out processes.
• Ensure accurate guest records, billing, cashiering, and daily operational reports.
• Handle guest feedback, complaints, and special requests professionally and efficiently.
• Monitor room availability, occupancy, and front office performance to support revenue and operational targets.
• Establish and implement front office procedures in accordance with hotel standards and company policies.
• Conduct staff training, scheduling, performance evaluations, and team briefings.

Skills

Guest services

Problem solving

English language

PMS knowledge

Education

Diploma or Bachelor's in Hospitality Management

Tools

PMS

Job description

Chesa Canggu is seeking a Front Office Manager to lead daily front office operations at the boutique hotel in Canggu, Bali. The role covers reception, reservations, guest relations, and check-in/check-out, ensuring accurate records and smooth billing processes.

The ideal candidate will have a diploma or degree in Hospitality, at least 3 years in front office with 1 year in a supervisory capacity, and strong English communication skills, plus familiarity with PMS and hotel procedures.