Front Office Manager

PT Duta Parama Lestari; Provinsi Bali; Presencial; IDR 120.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

Chesa Canggu is seeking a Front Office Manager to lead daily front office operations at the boutique hotel in Canggu, Bali. The role covers reception, reservations, guest relations, and check-in/check-out, ensuring accurate records and smooth billing processes.

The ideal candidate will have a diploma or degree in Hospitality, at least 3 years in front office with 1 year in a supervisory capacity, and strong English communication skills, plus familiarity with PMS and hotel procedures.

Formación

• Minimum Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 3 years of experience in hotel front office operations, with at least 1 year in a supervisory or managerial position.
• Familiar with hotel PMS and front office procedures.

Responsabilidades

• Oversee daily front office operations, including reception, reservations, guest relations, and check-in/check-out processes.
• Ensure accurate guest records, billing, cashiering, and daily operational reports.
• Handle guest feedback, complaints, and special requests professionally and efficiently.
• Monitor room availability, occupancy, and front office performance to support revenue and operational targets.
• Establish and implement front office procedures in accordance with hotel standards and company policies.
• Conduct staff training, scheduling, performance evaluations, and team briefings.

Conocimientos

Guest services

Problem solving

English language

PMS knowledge

Educación

Diploma or Bachelor's in Hospitality Management

Herramientas

PMS

Descripción del empleo

Chesa Canggu is a boutique hotel located near pantai Batu Bolong, Canggu. We have our own restaurant called Thara Resto and currently we are looking for Front Office Manager to join our team.

Job Description

Oversee daily front office operations, including reception, reservations, guest relations, and check-in/check-out processes.

Ensure accurate guest records, billing, cashiering, and daily operational reports.

Handle guest feedback, complaints, and special requests professionally and efficiently.

Monitor room availability, occupancy, and front office performance to support revenue and operational targets.

Establish and implement front office procedures in accordance with hotel standards and company policies.

Conduct staff training, scheduling, performance evaluations, and team briefings.

Requirements

Minimum Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.

Minimum 3 years of experience in hotel front office operations, with at least 1 year in a supervisory or managerial position.

Familiar with hotel Property Management Systems (PMS) and front office procedures.

Excellent guest service and problem-solving abilities.

Good command of English, both spoken and written.

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