Bilingual Phone & Email Support Agent

MitraComm; Jakarta Selatan; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

MitraComm in Indonesia's Jakarta Selatan is seeking a capable customer service professional to join our CCU team. The role emphasizes clear communication in Bahasa Indonesia, basic English for non-phone tasks, and reliable data handling while supporting customers over the phone.

The ideal candidate will have a Diploma 3 or higher, proficiency in MS Office or Google Workspace, and a minimum typing speed of 40 WPM. Training will be provided and performance is monitored to ensure quality service.

Qualifications

• Diploma 3 or higher is required.
• Call center or customer service experience preferred.
• Fluent in Bahasa Indonesia; basic English for non-phone tasks.
• English communication mandatory on the CCU.
• Proficient with MS Office or Google Workspace.
• Typing speed of 40 WPM or higher.
• Performance monitored during operation.
• Passed training test with at least 85%.
• No data sharing or fraud findings in background checks.

Responsibilities

• Handle phone calls with customers.

Skills

Call center experience

Bahasa Indonesia fluency

English proficiency

Education

Diploma 3

Tools

MS Office

Google Workspace

Job description

MitraComm in Indonesia's Jakarta Selatan is seeking a capable customer service professional to join our CCU team. The role emphasizes clear communication in Bahasa Indonesia, basic English for non-phone tasks, and reliable data handling while supporting customers over the phone.

The ideal candidate will have a Diploma 3 or higher, proficiency in MS Office or Google Workspace, and a minimum typing speed of 40 WPM. Training will be provided and performance is monitored to ensure quality service.