Mandarin-Speaking Customer Support Specialist

PT Concentrix Services Indonesia; Kota Yogyakarta; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT Concentrix Services Indonesia seeks a fluent Mandarin-speaking Customer Service Agent to support Mandarin-speaking clients across chat, email, and phone channels.

You will handle inquiries in Mandarin and English, provide accurate information on products, billing, and accounts, and escalate complex issues while maintaining clear customer communication. The role requires 1–2 years in customer support and willingness to work shifts, including weekends.

Qualifications

• Native or business-level Mandarin fluency (written and spoken).
• Proficiency in English for work.
• Excellent communication and listening skills.
• Familiarity with CRM software is a plus.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Provide product and billing information.
• Escalate complex issues to internal teams.
• Maintain customer records in CRM.
• Identify common pain points to improve processes.

Skills

Mandarin fluency

English proficiency

Active listening

Conflict resolution

Tools

Zendesk

Salesforce

Job description

PT Concentrix Services Indonesia seeks a fluent Mandarin-speaking Customer Service Agent to support Mandarin-speaking clients across chat, email, and phone channels.

You will handle inquiries in Mandarin and English, provide accurate information on products, billing, and accounts, and escalate complex issues while maintaining clear customer communication. The role requires 1–2 years in customer support and willingness to work shifts, including weekends.