Agent Contact Center - Jakarta

PT Transcosmos Indonesia; Jakarta Utara; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Transcosmos Indonesia is hiring a Call Centre Operator to handle customer inquiries via inbound/outbound calls, live chat, email, and other channels. The role requires strong English communication, a service mindset, and the ability to resolve issues in a fast-paced environment, with shift work and Jakarta placement.

The position focuses on delivering accurate information, escalating complex cases, and ensuring customer satisfaction through professional support and efficient use of CRM and

Qualifications

• Min. Associate degree (D3) in any major.
• Strong communication and English proficiency (spoken and written).
• Service mindset with multitasking ability and problem-solving skills.
• Able to work in a fast-paced environment and handle customer inquiries professionally.

Responsibilities

• Handle customer inquiries, requests, and complaints through various channels.
• Provide accurate information and appropriate solutions professionally.
• Investigate issues and ensure timely resolution per service standards.
• Escalate complex cases to relevant stakeholders as needed and ensure customer satisfaction.

Skills

Communication

English proficiency

Multitasking

Customer service mindset

Contact center tools

CRM

MS Office

Education

D3 degree

Tools

CRM systems

Reporting dashboards

Microsoft Office

Job description

Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Job Description

Handle customer inquiries, requests, and complaints through Inbound Call, Outbound Call, Live Chat, Email or other communication channels.

Provide accurate information and appropriate solutions to customers in a professional manner.

Investigate customer issues and ensure timely resolution in accordance with service standards.

Escalate complex cases to the relevant stakeholders when necessary.

Ensure customer satisfaction by delivering excellent service experiences.

Requirements

• Min. Associate degree (D3) in any major.
• Good communication and active English proficiency (spoken and written).
• Have a strong service mindset, multitasking, able to understand and solve customer issue.
• Able to work in a fast-paced environment and handle customer complaints professionally.
• Proficient in using Contact Center tools, CRM systems, reporting dashboards, and Microsoft Office (Excel, PowerPoint).

Good credit history (no adverse records in SLIK OJK / BI Checking) for a Banking/Fintech project.

Willing to work on shifting 24 hours.

Willing to be placed in Jakarta.

Available to join immediately is preferred.

Notes

Only shortlisted candidates will be invited to the next stage.

This recruitment process is free of charge.

Your application will include the following questions:

• How would you rate your English language skills?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Call Centre Operator?
• Which of the following languages are you fluent in?
• Have you completed an English language proficiency certification?
• Do you have customer service experience?
• Are you available to work on weekends or public holidays?
• How much notice are you required to give your current employer?

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Services.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Services.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

What can I earn as a Call Centre Operator