Bilingual Operations Lead — Tourism Startup (Bali)

Mamma Pappa Travel Services; Provinsi Bali; On-site; IDR 200,880,000 - 334,800,000; Full time

Benefits offered by this job

Bonus structure

Direct reporting to founder

Competitive Bali startup salary

BPJS & leave entitlements

Job summary

Mamma Pappa Travel Services in Bali seeks an Operations Manager to own the day-to-day execution of airport transfers, tours, and guide-led experiences. You will manage fleet partnerships, ensure service quality, and lead a growing team on the ground in Bali.

The role demands hands-on leadership, comfort with ambiguity, and strong reporting to drive operational excellence in a small, early-stage tourism startup.

Qualifications

• Minimum 2 years of operations/people management experience in service-heavy industries.
• Fluent in Bahasa Indonesia and English (written and spoken).
• Comfortable working in a high-ambiguity startup environment.

Responsibilities

• Own service quality standards across transfers, tours, and guides.
• Manage fleet partner relationships, onboarding, terms, and growth.
• Act as final escalation point for customer and partner issues.
• Lead and develop operational staff including drivers and guides.
• Build SOPs for airport pickups, tours, and vehicle checks.
• Provide daily end-of-day reporting to the founder with priorities.

Skills

People management

Operations management

Bilingual EN/ID

Analytical thinking

Problem solving

Startup experience

Job description

Mamma Pappa Travel Services in Bali seeks an Operations Manager to own the day-to-day execution of airport transfers, tours, and guide-led experiences. You will manage fleet partnerships, ensure service quality, and lead a growing team on the ground in Bali.

The role demands hands-on leadership, comfort with ambiguity, and strong reporting to drive operational excellence in a small, early-stage tourism startup.