Commercial & Operating Manager

Bali Event Group; Denpasar; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Bali Event Group seeks a highly driven Commercial & Operating Manager to lead revenue growth and operational excellence across events, activations, rentals, creative production, and hospitality-driven experiences throughout Bali.

This hands-on leadership role focuses on growing revenue, improving operations, and building scalable systems while ensuring exceptional client satisfaction and service quality across multiple business units.

Qualifications

• 5-8+ years in leadership roles in hospitality, events, or service industries.
• Proven track record of driving revenue growth and meeting commercial targets.
• Strong grasp of sales strategy, pricing, CRM, and analytics.

Responsibilities

• Drive revenue growth by identifying opportunities and optimizing profitability.
• Develop and execute commercial strategies to hit monthly, quarterly and annual targets.
• Lead daily operations across divisions and head departments with scalable processes.
• Implement SOPs, reporting systems, and KPIs to improve efficiency and customer experience.
• Coach leaders and foster a high-performance, accountability-driven culture.

Skills

Leadership

Sales strategy

CRM management

Commercial analytics

Operations management

Cross-functional leadership

Job description

Bali Event Group is seeking a highly driven Commercial & Operating Manager to lead both commercial growth and operational excellence across our fast-growing experiential businesses spanning events, activations, rentals, creative production, and hospitality-driven experiences throughout Bali.

This is a hands-on leadership role for someone who can simultaneously drive revenue growth, improve operational performance, build scalable systems, and ensure seamless execution across multiple business units.

We are looking for a commercially minded operator with strong business acumen, leadership capability, and a passion for building high-performing teams. Experience in the events industry is a plus, but we also welcome candidates from hospitality, lifestyle, F&B, tourism, entertainment, or other service-based industries.

Key Responsibilities

• Drive sustainable revenue growth by identifying new business opportunities, improving sales performance, and maximizing profitability.
• Develop and execute commercial strategies to achieve monthly, quarterly, and annual revenue targets.
• Partner closely with the Sales and Marketing teams to improve lead generation, conversion rates, client retention, and overall sales performance.
• Monitor sales pipeline, forecasting, CRM performance, and commercial KPIs to ensure targets are achieved.
• Analyze business performance, profitability, pricing, and market trends to identify growth opportunities.
• Lead daily operational management across multiple divisions and department heads.
• Implement operational structures, workflows, SOPs, and reporting systems that improve efficiency and scalability.
• Conduct disciplined daily and weekly operational meetings with clear accountability and follow-through.
• Strengthen cross-functional collaboration between Sales, Marketing, Operations, Finance, and Project teams.
• Monitor qualitative and quantitative KPIs across departments and implement continuous improvement initiatives.
• Identify operational bottlenecks and implement effective solutions to improve productivity and customer experience.
• Coach, mentor, and develop department leaders while fostering a high-performance and accountability-driven culture.
• Ensure operational excellence while maintaining exceptional client satisfaction and service quality.

Requirenments

• Minimum 5-8 years of leadership experience in commercial, operations, general management, or business management roles in Hospitality or Event Industry
• Proven track record of consistently driving revenue growth and achieving commercial targets.
• Strong understanding of sales strategy, business development, pricing, CRM management, and commercial analytics.
• Demonstrated ability to improve organizational performance using KPIs, reporting systems, and data-driven decision making.
• Experience managing cross-functional teams and multiple business units.
• Strong financial and commercial acumen with the ability to interpret P&L, margins, and profitability metrics.
• Experience developing SOPs, operational systems, and scalable business processes.
• Excellent leadership, coaching, communication, and stakeholder management skills.
• Entrepreneurial mindset with strong ownership and problem-solving abilities.
• High energy, resilient, results-oriented, and comfortable working in a fast-paced environment.
• Willing to work onsite in Bali.
• Hospitality, events, tourism, or service-industry experience is highly preferred.
• Experience in the events industry is an advantage but not required.