Bilingual Customer Success & Sales Support Specialist

BizLink Group; Batam; Sur place; IDR 200 000 000 - 320 000 000; Plein temps

Résumé du poste

BizLink Group in Batam, Indonesia seeks a Results‑oriented Sales Support professional to coordinate order processing and customer service. You will verify pricing, track deliveries, and expedite urgent needs while collaborating with PM, Sales, and customers to ensure smooth operations.

The role requires strong English and Mandarin, plus CRM proficiency, and a strategic mindset to improve profitability and meet KPIs in a manufacturing context.

Qualifications

• Bachelor's degree in marketing, business administration, or related field.
• 3+ years of experience in a manufacturing company.
• English and Mandarin fluency in speaking, reading and typing.
• Excellent communication and interpersonal skills.
• Proficient with CRM software and sales tools.
• Results-oriented with track record of meeting KPIs.
• Strategic thinker able to drive growth and profitability.
• Able to work well under pressure and handle urgent situations.

Responsabilités

• Support Sales and Program Manager to ensure excellent service to customers.
• Perform day-to-day order processing; verify PO pricing vs quotes, MOQ, and shipment terms.
• Track orders to confirm material availability, production capacity, and delivery schedule.
• Expedite urgent material and production demands to satisfy customer requirements.
• Hold regular meetings with planners and update customers on account status.
• Attend required meetings with PM/Sales/Customers.
• Prepare documents and reports for customers.
• Analyze negative-margin products and report findings with solutions.

Connaissances

English proficiency

Mandarin proficiency

Communication skills

Sales mindset

Strategic thinking

Formation

Bachelor's degree in marketing / business administration

Advanced degree or certifications (plus)

Outils

CRM software

Description du poste

BizLink Group in Batam, Indonesia seeks a Results‑oriented Sales Support professional to coordinate order processing and customer service. You will verify pricing, track deliveries, and expedite urgent needs while collaborating with PM, Sales, and customers to ensure smooth operations.

The role requires strong English and Mandarin, plus CRM proficiency, and a strategic mindset to improve profitability and meet KPIs in a manufacturing context.