Customer Service - Makassar

PT Bank Amar Indonesia Tbk; Makassar; On-site; IDR 55,800,000 - 72,540,000; Full time

Job summary

PT Bank Amar Indonesia Tbk is seeking a Customer Service for Amar Bank Makassar Branch. The role focuses on assisting walk-in customers, handling inquiries, and delivering accurate product information in line with SOPs.

Candidates should have a Diploma or Bachelor’s degree, strong communication and interpersonal skills, and a professional work ethic. The position emphasizes customer service excellence within a branch environment.

Qualifications

• Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
• Comfortable handling customers through walk-in, inbound, and outbound interactions.
• Customer-oriented with a strong service mindset.
• Good communication and interpersonal skills.
• Disciplined, committed, and professional with a strong work ethic.

Responsibilities

• Provide service to customers visiting the branch in accordance with established SOPs.
• Assist customers and provide appropriate solutions to their inquiries and concerns.
• Provide accurate information about Amar Bank’s products and services.
• Document and record customer complaints, inquiries, and requests.
• Support other Customer Service officers when needed.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Work ethic

Education

Diploma (D3) or Bachelor’s degree (S1) from any major

Job description

About The Position

As a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.

Responsibilities

• Provide service to customers visiting the branch in accordance with established SOPs
• Assist customers and provide appropriate solutions to their inquiries and concerns
• Provide accurate information about Amar Bank’s products and services
• Document and record customer complaints, inquiries, and requests
• Support other Customer Service officers when needed

Requirements

• Min. Diploma (D3) or Bachelor’s degree (S1) from any major
• Comfortable handling customers through walk-in, inbound, and outbound interactions
• Customer-oriented with a strong service mindset
• Good communication and interpersonal skills
• Disciplined, committed, and professional with a strong work ethic

Placement: Amar Bank Makassar Branch.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.