Barista & Coffee Service Specialist

PT Expat Roasters Indonesia; Kuta Selatan; On-site; IDR 35,712,000 - 58,032,000; Full time

Benefits offered by this job

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Job summary

PT Expat Roasters Indonesia in Bali seeks a friendly, energetic service-oriented team member to support cafe operations. You will inform customers about products, educate on coffee and brewing methods, take orders and payments, and prepare beverages and foods with a focus on hospitality.

The role requires readiness to work peak hours, strong listening and communication skills, and the ability to maintain high standards of service in a fast-paced environment.

Qualifications

• Minimum High School or equivalent.
• Experience in food and beverage preparation or customer service preferred.
• Training and willingness to continue learning about food and beverage preparation.
• Exceptional listening and communication skills.
• Excellent leadership and decision making skills.
• Ability to walk, bend, and stand for extended periods.
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

Responsibilities

• Inform customers about new or seasonal products.
• Educate customers of coffee and brewing methods.
• Receive customers' orders and payment.
• Prepare ordered beverages and foods.
• Serve ordered items to customers.
• Offer retail products and ongoing promotions.
• Prepare, calibrate, maintain, and control the coffee machines and grinders, and POS machine.
• Provide daily sales report.
• Upsell and cross-sell various menu items.
• Display retail products according to FIFO order.
• Receive delivered supplies and verify quantities.
• Clean cafe area.
• Adhere to all food safety regulations and quality controls.

Skills

Customer service

Hospitality

Communication

Leadership

Teamwork

Willingness to learn

Attention to detail

Education

High School or equivalent

Job description

PT Expat Roasters Indonesia in Bali seeks a friendly, energetic service-oriented team member to support cafe operations. You will inform customers about products, educate on coffee and brewing methods, take orders and payments, and prepare beverages and foods with a focus on hospitality.

The role requires readiness to work peak hours, strong listening and communication skills, and the ability to maintain high standards of service in a fast-paced environment.