Banking Quality & Process Transformation Lead

OCBC Indonesia; Tangerang; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

OCBC Indonesia is seeking a Quality & Process Improvement Specialist to drive quality initiatives across banking operations. You will lead projects from planning to post-implementation, identify gaps, and align changes across systems.

You will develop training materials, act as SME in digital transformation, and organize quality programs to foster a culture of continuous improvement, with a focus on customer experience and risk awareness.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum 5 years of experience in banking, financial services, or fintech, focusing on process quality and operations.
• Strong understanding of banking processes, digitalization, operational risk, and financial strategy.
• Excellent skills in strategic thinking, collaboration, risk awareness, and customer experience.

Responsibilities

• Lead quality improvement initiatives and ensure continuous, effective implementation of quality processes.
• Work on projects from planning to post-implementation, identifying process gaps and recommending improvements.
• Facilitate post-implementation reviews (PIRs) and monitor project outcomes with stakeholders.
• Ensure compliance with project governance and internal quality standards.
• Analyze productivity metrics to measure impact of process improvements.

Skills

Power Automate

Power Apps

Visual Basic

M365

Education

Bachelor’s degree

Job description

OCBC Indonesia is seeking a Quality & Process Improvement Specialist to drive quality initiatives across banking operations. You will lead projects from planning to post-implementation, identify gaps, and align changes across systems.

You will develop training materials, act as SME in digital transformation, and organize quality programs to foster a culture of continuous improvement, with a focus on customer experience and risk awareness.