Quality & Process Improvement Specialist

OCBC Indonesia; Tangerang; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

OCBC Indonesia is seeking a Quality & Process Improvement Specialist to drive quality initiatives across banking operations. You will lead projects from planning to post-implementation, identify gaps, and align changes across systems.

You will develop training materials, act as SME in digital transformation, and organize quality programs to foster a culture of continuous improvement, with a focus on customer experience and risk awareness.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum 5 years of experience in banking, financial services, or fintech, focusing on process quality and operations.
• Strong understanding of banking processes, digitalization, operational risk, and financial strategy.
• Excellent skills in strategic thinking, collaboration, risk awareness, and customer experience.

Responsibilities

• Lead quality improvement initiatives and ensure continuous, effective implementation of quality processes.
• Work on projects from planning to post-implementation, identifying process gaps and recommending improvements.
• Facilitate post-implementation reviews (PIRs) and monitor project outcomes with stakeholders.
• Ensure compliance with project governance and internal quality standards.
• Analyze productivity metrics to measure impact of process improvements.

Skills

Power Automate

Power Apps

Visual Basic

M365

Education

Bachelor’s degree

Job description

Are you passionate about driving quality, efficiency, and innovation in banking operations? Join OCBC as a Quality & Process Improvement Specialist and play a key role in transforming our processes to enhance business impact and customer experience.

What You’ll Do:

• Lead quality improvement initiatives, ensuring continuous and effective implementation of quality processes.
• Work on projects from planning to post-implementation, identifying process gaps, recommending improvements, and ensuring alignment across systems.
• Facilitate post-implementation reviews (PIRs) and monitor project outcomes with stakeholders.
• Ensure compliance with project governance and internal quality standards.
• Analyze and calculate productivity metrics to measure the impact of process improvements and support data-driven decision-making.
• Develop and implement quality culture programs, including training materials and awareness initiatives.
• Act as a Subject Matter Expert (SME) in process improvements and digital transformation projects.
• Organize quality projects competitions and recognition programs to foster innovation.

What We’re Looking For:

• Bachelor’s degree in any field (or equivalent experience).
• Minimum 5 years of experience in banking, financial services, or fintech, with expertise in process quality and operations.
• Strong understanding of banking processes, digitalization, operational risk, and financial strategy.
• Excellent skills in strategic thinking, collaboration, risk awareness, and customer experience.
• Proficiency in Microsoft 365 ecosystem tools, specifically Power Automate, Power Apps, Visual Basic, and M365, to drive automation and digital solutions.