B2C AR Specialist: Invoicing, Payments & Disputes

AnyMind Group; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

AnyMind Group is seeking an Accounts Receivable Specialist (B2C) to manage a high-volume AR cycle and ensure accurate invoicing and collections. You will interact with customers to resolve billing inquiries, process refunds, and reconcile statements across payment gateways and processors.

The role requires a finance/accounting background with at least 2 years of AR experience, strong Excel skills, and familiarity with ERP/POS systems.

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• Minimum 2 years of experience in high-volume accounts receivable or similar roles.
• Proficient in Microsoft Excel; experience with ERP/POS systems or payment platforms (Stripe, PayPal) is a plus.
• Strong attention to detail in reconciling large datasets and processing refunds.
• Excellent communication and empathetic problem-solving skills for consumer disputes.
• Familiarity with consumer credit control, chargeback management, and B2C collections procedures.

Responsibilities

• Manage the full high-volume accounts receivable cycle, from processing consumer invoices to tracking daily retail payment collections.
• Interact directly with customers to resolve billing inquiries, payment failures, and disputes while maintaining a positive brand relationship.
• Reconcile daily sales and merchant processor statements (payment gateways, credit cards, e-wallets) to minimize discrepancies and bad debt.
• Utilize accounting software and advanced Excel skills to manage refunds, chargebacks, and optimize transactional workflows.

Skills

High-volume AR

Excel proficiency

Attention to detail

Customer communication

Education

Finance/Accounting/Economics degree

Tools

ERP systems

POS systems

Payment platforms (Stripe/PayPal)

Job description

AnyMind Group is seeking an Accounts Receivable Specialist (B2C) to manage a high-volume AR cycle and ensure accurate invoicing and collections. You will interact with customers to resolve billing inquiries, process refunds, and reconcile statements across payment gateways and processors.

The role requires a finance/accounting background with at least 2 years of AR experience, strong Excel skills, and familiarity with ERP/POS systems.