Autoparts Sales & Admin Specialist

Pt Gaya Makmur Mulia; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 82.656.000 - 123.984.000; Teilzeit

Benefits dieser Stelle

Competitive pay

Part-time

Remote work

Training & development

Employee discounts

Zusammenfassung

Pt Gaya Makmur Mulia is seeking a dedicated Retail Sales Associate to provide remote support to customers from a home office. This part-time role focuses on product inquiries, order status, and general assistance to ensure a positive shopping experience.

You will handle inquiries via phone, email, and chat, process transactions, and maintain accurate records in the CRM. A background in customer service or retail is preferred, with a friendly, professional demeanor.

Qualifikationen

• Experience in customer service or retail is preferred.
• Ability to communicate clearly and professionally in written and spoken form.
• Familiarity with CRM systems and basic office software.

Aufgaben

• Provide remote customer support via phone, email, and chat.
• Assist customers with product inquiries, orders, and returns remotely.
• Process transactions and update customer records in CRM.
• Recommend products and upsell/cross-sell where appropriate.
• Collaborate with internal teams to resolve issues and improve service.
• Maintain accurate and up-to-date CRM data.

Kenntnisse

Customer service

Retail sales

Communication skills

CRM proficiency

Multitasking

Problem-solving

Ausbildung

High school diploma or equivalent

Some college or relevant certification

Tools

CRM software

Office applications

Jobbeschreibung

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

About the Role

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.