B2B & Dealer Sales Support Lead

GreenSM Indonesia; Jakarta Pusat; On-site; IDR 420,000,000 - 700,000,000; Full time

Job summary

GreenSM Indonesia seeks a B2B & Dealer Sales Support Lead to drive sales operations across B2B and dealership channels. You will coordinate enterprise and SME acquisitions, manage CRM data, and oversee contract processing from lead to delivery.

You will monitor KPIs, track GMV, and support business growth through proactive planning and collaboration with internal teams and dealerships. Strong English communication is essential.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field.
• Minimum 6 years of experience in B2B sales support, sales operations, commercial operations, or business development.
• Good understanding of B2B sales processes, Enterprise and SME customer management, dealership operations, and commercial transactions.
• Experience managing CRM systems, sales pipelines, contracts, and customer data.
• Strong analytical and reporting skills with KPI monitoring and performance tracking.
• Strong coordination, stakeholder management, and multi-team collaboration.
• Excellent English communication skills, both written and verbal

Responsibilities

• Develop monthly, quarterly, and annual business plans and monitor execution.
• Coordinate sales activities and support Enterprise and SME customer acquisition.
• Manage CRM systems and track leads, accounts, contracts, and sales conversions.
• Oversee sales documentation and transaction processes including financing and digital platforms.
• Coordinate with dealerships, financial institutions, and internal teams for contracts and vehicle delivery.
• Consolidate and analyze sales KPIs, GMV, and performance, including bonuses and commissions.
• Prepare regular sales and business performance reports and monitor market developments.

Skills

B2B sales understanding

Stakeholder management

Analytical thinking

English communication

Cross-functional collaboration

Education

Bachelor's degree in Business Administration/Management/Marketing/Finance

Tools

CRM systems

Sales pipeline management

Contract management systems

Job description

This position will be part of GreenSM Indonesia's B2B Sales of Vehicle Business Department. This department drives GreenSM Indonesia's electric vehicle sales and commercial growth through B2B & B2C sales, corporate partnership, and strategic business development.

As B2B & Dealer Sales Support Lead you will work closely with the sales team and relevant stakeholders to manage sales operations, coordinate corporate and dealership transactions, monitor sales pipelines and KPIs, and ensure smooth execution of business processes from customer acquisition through contract signing and vehicle delivery.

Business Planning & Sales Monitoring:

Develop monthly, quarterly, and annual business plans, monitor sales execution, track business targets, and identify potential risks or improvement opportunities.

B2B Sales Coordination:

Support Enterprise and SME customer acquisition by coordinating sales activities, managing customer information, and facilitating corporate sales processes.

Sales Pipeline & CRM Management:

Manage CRM systems and sales data, ensuring accurate tracking of leads, prospects, customer accounts, contracts, and sales conversion across B2B and dealership channels.

Contract & Transaction Management:

Oversee sales documentation and transaction processes for vehicle purchases, including bank financing and digital platform transactions.

Dealership & Partner Coordination:

Coordinate with dealerships, financial institutions, and internal teams to ensure smooth contract processing, vehicle delivery, and successful service implementation.

Sales Performance & KPI Monitoring:

Consolidate and analyze sales KPIs, including new contracts, GMV, sales performance, receivables, and departmental bonuses and commissions.

Business Reporting & Improvement:

Prepare regular sales and business performance reports, monitor market and competitor developments, and collaborate with Global Business Operations to ensure accurate reporting and process compliance.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field.
• Minimum 6 years of experience in B2B sales support, sales operations, commercial operations, or business development, preferably in automotive, dealership, mobility, or financial services.
• Good understanding of B2B sales processes, Enterprise and SME customer management, dealership operations, and commercial transactions.
• Experience managing CRM systems, sales pipelines, contracts, and customer data.
• Strong analytical and reporting skills, with the ability to monitor sales KPIs, GMV, conversion rates, and business performance.
• Strong coordination, stakeholder management, and problem-solving skills, with the ability to work across multiple teams and manage competing priorities.
• Excellent English communication skills, both written and verbal