Aviation Customer Fulfillment Specialist

Michelin; Bangkok; Hybrid; IDR 356,739,000 - 594,566,000; Full time

Benefits offered by this job

Hybrid Working Policy

Bangkok Office

Job summary

Michelin Thailand is hiring a Customer Fulfillment Analyst, Bangkok-based, to manage end-to-end customer relationships and ensure service commitments are met. You will forecast short-term needs, manage orders, coordinate deliveries, and optimize stock and transport to secure on-time supply.

Ideal candidates have 3–5 years in customer service and order management, with strong English and Thai skills, and a problem-solving mindset to drive corrective actions across functions.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics or related field
• 3–5 years in customer service and order management
• Proven track record handling customer forecasts, order commitment, and end‑to‑end delivery follow-up
• Practical experience resolving customer requests, claims, and invoicing disputes
• Customer‑centric orientation with strong communication skills to engage internal and external stakeholders
• Problem-solving and analytical mindset; ability to perform root‑cause analysis and follow up corrective actions
• Ability to prioritize in a fast‑moving environment and manage multiple customers/orders concurrently
• Collaborative team player who can coordinate across multiple functions
• Business Proficiency in English and Thai language

Responsibilities

• Manage the end-to-end operational relationship with customers/partners to meet service commitments and improve satisfaction.
• Forecast short-term requirements and alert partners of major variations.
• Capture, record and commit customer orders; propose product alternatives when needed.
• Coordinate and optimize deliveries to meet customer/partner requirements.
• Monitor stock levels and secure on-time supply; detect variances and take corrective actions.
• Handle journey tracking, transport documents, invoicing and customs paperwork.
• Track non-automated orders/loads and liaise to ensure on-time deliveries; alert customers to delays.
• Capture customer requests and claims; provide issue resolution and follow-up, including invoicing disputes.

Skills

Forecasting

Order management

Customer service

Problem solving

Analytical mindset

Multitasking

Communication

Teamwork

English

Thai

Education

Bachelor's degree in Business Administration, Supply Chain Management, Logistics or related field

Job description

Michelin Thailand is hiring a Customer Fulfillment Analyst, Bangkok-based, to manage end-to-end customer relationships and ensure service commitments are met. You will forecast short-term needs, manage orders, coordinate deliveries, and optimize stock and transport to secure on-time supply.

Ideal candidates have 3–5 years in customer service and order management, with strong English and Thai skills, and a problem-solving mindset to drive corrective actions across functions.