AV Duty Engineer — Hotel Audio-Visual Expert

Kempinski Hotels; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

The incumbent at Kempinski Hotels in Bali will monitor and maintain hotel AV systems, ensuring timely, defect-free performance for guests and events. This role focuses on reliable audio-visual support and compliance with Kempinski standards.

You will handle guest and internal requests, perform preventive maintenance, and collaborate with Engineering and Events teams to deliver high-quality setups, including sound, lighting and projection. Strong communication and safety awareness are essential.

Qualifications

• Indonesian citizen with 2-3 years of experience in a similar role.
• Strong knowledge of AV systems, equipment setup, maintenance, and troubleshooting (sound, lighting, projection, video conferencing).
• Understanding of safety procedures, electrical handling, and preventive maintenance practices for AV equipment.
• Strong communication skills and ability to work collaboratively with various hotel departments and event organizers.
• Ability to follow Kempinski standards and ensure all AV setups are delivered to the highest quality and defect-free.

Responsibilities

• All audio-visual support requests from guests and internal departments are attended to promptly and resolved effectively.
• Hotel AV systems, equipment, and related technologies are maintained in optimal condition and in compliance with Kempinski standards.
• Preventive maintenance schedules for AV equipment are followed, recorded, and completed on time.
• Communication with guests, colleagues, and other departments is conducted politely and professionally, ensuring clarity in technical support.
• Safety, electrical handling, and emergency procedures related to AV operations are understood and adhered to, and equipment is operated safely and correctly.
• Positive working relationships are established and maintained within the Engineering team, Events team, and across other departments.

Skills

AV systems knowledge

Maintenance & troubleshooting

Safety procedures

Effective communication

Team collaboration

Job description

The incumbent at Kempinski Hotels in Bali will monitor and maintain hotel AV systems, ensuring timely, defect-free performance for guests and events. This role focuses on reliable audio-visual support and compliance with Kempinski standards.

You will handle guest and internal requests, perform preventive maintenance, and collaborate with Engineering and Events teams to deliver high-quality setups, including sound, lighting and projection. Strong communication and safety awareness are essential.