CUSTOMER SERVICE RELATION

PT BQuik Otomotif Indonesia; Jakarta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

BPJS registration

Private insurance (inpatient/outatient

On-the-job training

Career progression

Job summary

PT BQuik Otomotif Indonesia is seeking a Customer Service Relation to join our Jabodetabek team in a full-time on-site capacity. You will be the primary contact for customers, delivering professional support, product information, pricing details, and order processing.

The role emphasizes clear communication in Indonesian and English, strong relationship-building, and the ability to manage multiple interactions while maintaining accuracy and courtesy.

Qualifications

• Proven experience in a customer-facing role, ideally in automotive or retail.
• Excellent communication skills in Indonesian and English, both written and verbal.
• Strong interpersonal and relationship-building abilities with a genuine commitment to customer satisfaction.
• Ability to remain calm, patient and professional when handling difficult situations.
• Proficiency with computer systems, POS software and CRM tools.
• Organisational skills with the ability to manage multiple customer interactions simultaneously.
• A proactive attitude with the ability to work independently and as part of a team.
• Product knowledge or willingness to learn about automotive products and services.
• Flexibility and adaptability in a fast-paced customer service environment.
• 6 working days a week; willing to work under shift schedule; may observe additional public holidays.

Responsibilities

• Provide courteous and efficient customer service to all enquiries in person, by telephone or via other channels.
• Assist customers with product information, pricing, availability and specifications.
• Process customer orders, transactions and service requests accurately and promptly.
• Handle customer complaints and concerns with empathy and professionalism.
• Maintain detailed and accurate customer records and transaction documentation.
• Build and maintain positive customer relationships with product knowledge and expertise.
• Coordinate with internal departments including sales, technical support and logistics to ensure satisfaction.
• Meet customer service targets and KPIs set by management.
• Contribute to a welcoming and professional environment reflecting the company's commitment to customer excellence.

Skills

Customer-facing

Bilingual Indonesian/English

Interpersonal skills

Calm under pressure

CRM tools

POS software

Organizational skills

Team player

Shift work

6 days work week

Tools

CRM software

POS software

Computer systems

Job description

About the role

PT BQuik Otomotif Indonesia is seeking a Customer Service Relation to join our dynamic team in Jabodetabek This is a full-time position where you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and excellence. This role is essential to our business, as you will directly influence customer satisfaction, loyalty and our company's reputation in the automotive industry. You will work on-site in our Jabodetabek location, engaging with customers face-to-face and building lasting relationships that drive our business forward.

Key responsibilities

• Provide courteous and efficient customer service to all enquiries, whether in person, by telephone or via other communication channels
• Assist customers with product information, pricing, availability and specifications related to automotive products and services
• Process customer orders, transactions and service requests accurately and promptly
• Handle customer complaints and concerns with empathy and professionalism, working towards swift resolution
• Maintain detailed and accurate customer records and transaction documentation
• Build and maintain positive customer relationships by demonstrating product knowledge and industry expertise
• Coordinate with internal departments including sales, technical support and logistics to ensure customer satisfaction
• Meet customer service targets and key performance indicators set by management
• Contribute to a welcoming and professional environment that reflects the company's commitment to customer excellence

What we're looking for

• Proven experience in a customer-facing customer service role, ideally within the automotive or retail sector
• Excellent communication skills in Indonesian and English, both written and verbal
• Strong interpersonal and relationship-building abilities with a genuine commitment to customer satisfaction
• Ability to remain calm, patient and professional when handling difficult situations and customer concerns
• Proficiency with computer systems, point-of-sale software and customer relationship management (CRM) tools
• Organisational skills with the ability to manage multiple customer interactions simultaneously
• A proactive attitude with the ability to work independently and as part of a team
• Product knowledge or willingness to quickly learn about automotive products, services and industry standards
• Flexibility and adaptability in a fast-paced customer service environment
• 6 working days a week
• Willing to work under shift schedule
• Additional Public Holiday

What we offer

PT BQuik Otomotif Indonesia is committed to providing a supportive and rewarding work environment. We offer permanent employment status and competitive compensation packages commensurate with experience and qualifications. In line with government regulations, we ensure all employees are registered with BPJS, and we also provide additional private insurance coverage for both inpatient and outpatient care for employees and their families. Our team benefits from a collaborative workplace culture that values professional development, continuous learning, and career progression. We provide on-the-job training to ensure you have the knowledge and tools needed to succeed in your role. We also foster a positive work environment where your contributions are recognized and valued, supporting your long-term career growth within our expanding organization.

About us

PT BQuik Otomotif Indonesia is a trusted name in the automotive industry, dedicated to delivering quality products and exceptional customer service. With our base in East Java, we have built a reputation for reliability, professionalism and customer-centric solutions. Our mission is to provide outstanding automotive services and products whilst maintaining the highest standards of customer care. We believe in fostering a supportive team environment where employees are empowered to excel and make a meaningful impact on our customers' experiences.