Auto-Finance Telesales Enablement Lead

MatchaTalent; Tangerang; On-site; IDR 2,400,000,000 - 3,000,000,000; Full time

Job summary

MatchaTalent is seeking a Sales Training & Enablement Lead to build and manage the training framework for our auto-finance business (Gadai BPKB) in Jakarta, Indonesia. You will craft curricula, playbooks, scripts, and onboarding programs for frontline telesales agents, while coaching ongoing performance and ensuring script and process compliance.

Ideal candidates have 5+ years in sales training or enablement within multifinance, leasing, or fintech lending, with strong English communication and

Qualifications

• Bachelor's degree required in a relevant field.
• Minimum 5 years in Sales Training, Enablement, or Telesales coaching.
• Experience supervising call center or telesales teams.
• Direct hands-on experience in multifinance, leasing, auto-finance, or fintech/banking lending.
• Strong ability to translate complex financial products into practical training materials.
• Excellent presentation and facilitation skills in English.

Responsibilities

• Design and continuously improve sales training curricula and onboarding programs for auto-finance products.
• Develop product explanations, scripts, objection-handling guides, and eligibility materials.
• Translate partner requirements into practical training materials for frontline telesales agents.
• Deliver onboarding and product training to new telesales agents with strong product knowledge.
• Conduct call monitoring, pitch audits, role-plays, and coaching to improve performance.
• Identify knowledge gaps and operational issues; incorporate findings into training programs.
• Monitor telesales funnel metrics and collaborate with management on process improvements.
• Ensure training aligns with product requirements and customer eligibility criteria.
• Coordinate with external financiers to reflect processes in training materials.
• Prepare regular training, coaching, and performance reports for management.
• Provide data-driven recommendations to boost productivity and conversion.
• Communicate progress with Mainland Chinese executives and local leadership.

Education

Bachelor's Degree in Business, Communications, Human Resources, Education, or a related field

Job description

MatchaTalent is seeking a Sales Training & Enablement Lead to build and manage the training framework for our auto-finance business (Gadai BPKB) in Jakarta, Indonesia. You will craft curricula, playbooks, scripts, and onboarding programs for frontline telesales agents, while coaching ongoing performance and ensuring script and process compliance.

Ideal candidates have 5+ years in sales training or enablement within multifinance, leasing, or fintech lending, with strong English communication and