Associate Telemarketing Manager

aia; Jakarta Pusat; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

AIA invites you to join our team to move people and business forward. In this role you will manage production targets, monitor quality, and align TSR skills with campaigns while collaborating with QA and the TDX team.

Build a career with us as we help our customers live Healthier, Longer, Better Lives across Asia, delivering daily, weekly, and monthly insights, reports to Sales Management, and robust TSR development.

Responsibilities

• Responsible and achieve monthly and yearly production result as targeted by AIA
• Responsible and achieve monthly and yearly production result as targeted by AIA
• Responsible of quality performance by daily, monthly and yearly basis
• Ensure, manage, control, monitor team member mapping database (mapping align with TSR's skill), database distribution and utilization also database strategy per vintage and campaigns by daily basis
• Analyse database traffic and sales result (gross and quality) everyday
• Sales review and planning (Daily, Weekly, & Monthly)
• Collaborate with QA team to fixing and increasing team quality performance by weekly and/or monthly or whenever needed.
• Responsible of sales capacity every month as targeted by AIA
• Coach and develop SPV and TSRs by regular basis
• Responsible and provide reports by daily, weekly and monthly to Sales Manage and/or DMTM team
• Collaborate with TDX team for TSRs skill development

Job description

Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

• Responsible and achieve monthly and yearly production result as targeted by AIA
• Responsible and achieve monthly and yearly production result as targeted by AIA
• Responsible of quality performance by daily, monthly and yearly basis
• Ensure, manage, control, monitor team member mapping database (mapping align with TSR's skill), database distribution and utilization also database strategy per vintage and campaigns by daily basis
• Analyse database traffic and sales result (gross and quality) everyday
• Sales review and planning (Daily, Weekly, & Monthly)
• Collaborate with QA team to fixing and increasing team quality performance by weekly and/or monthly or whenever needed.
• Responsible of sales capacity every month as targeted by AIA
• Coach and develop SPV and TSRs by regular basis
• Responsible and provide reports by daily, weekly and monthly to Sales Manage and/or DMTM team
• Collaborate with TDX team for TSRs skill development

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.