Associate / Senior Associate, Game Operations (User Operations)

PT. Garena Indonesia; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Garena Indonesia seeks an Associate / Senior Associate, Game Operations (User Operations) in Jakarta to monitor and analyze server user trends, plan end-to-end campaigns, and manage in-game activations for updates and content releases. You will work with the Online Marketing Team to optimize ads, respond to live incidents, and perform market and competitor analyses to identify growth opportunities.

A bachelor’s degree and strong analytical, communication, and project management skills are

Qualifications

• Bachelor's degree or above in business, data analysis, or related field.
• Strong analytical, communication, and project management skills.
• Creative thinker with passion for gaming and gamer psychology, especially in action/shooter games.
• Familiarity with AI tools such as Codex and Claude and ability to develop workflows to improve efficiency.
• Basic knowledge of SQL is preferred but not required.

Responsibilities

• Monitor and analyze server user and gameplay trends to grow the player base and engagement.
• Plan and execute end-to-end large-scale campaigns to engage players.
• Manage in-game activations and promotions for updates and content releases.
• Coordinate with Online Marketing to plan ads and review campaign performance.
• Respond to live game incidents to maintain high service standards.
• Conduct market and competitor analyses to identify growth opportunities.

Skills

Analytical thinking

Communication skills

Project management

Gaming / gamer psychology

AI tools Codex and Claude

SQL (basic)

Education

Bachelor's degree

Tools

Codex

Claude

Job description

Associate / Senior Associate, Game Operations (User Operations)

• Monitor and analyze server user and gameplay trends to identify opportunities to sustain and grow the player base and improve player engagement.
• Plan and execute end-to-end large-scale campaigns to engage players and improve activeness,including in-game event planning, configuration requests, related marketing planning, material production, and post-campaign performance review.
• Manage in-game activations and promotions for game updates and content releases, track major content’s performance, and gather comprehensive local user feedback.
• Work with the Online Marketing Team to plan the server’s ads plan, optimize the ad campaigns, and review the campaign performance.
• Respond promptly to live game incidents and coordinate with relevant teams to maintain a high service standard for players.
• Perform market and competitor analysis to identify opportunities for growth.

Job Requirements

• Bachelor's Degree or above from a reputable university.
• Background in business, data analysis, or a related analytical field.
• Strong analytical, communication, and project management skills.
• Creative thinker with a passion for gaming and a strong understanding of gamer psychology, particularly in action and shooter games.
• Familiarity with AI tools such as Codex and Claude, with the ability to develop workflows and tools that streamline processes and improve efficiency.
• Basic knowledge of SQL is preferred but not required, to support data analysis and generate actionable insights.

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends as they aspired to transform their passion for entrepreneurship into a great company. Forrest named the company "Garena," a play on the words "global arena". Since its inception, Garena has seen unprecedented growth and become a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan and Hong Kong, serving millions of users.

In 2010, Garena launched its first product, Garena+, an online game and social platform for people to meet, chat and play games with each other. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia and created a true platform with strong network effects. Since its launch, many premium micro-transaction based online games have been exclusively available on Garena+ including three of the most popular titles in Southeast Asia: League of Legends, Heroes of Newerth, and FIFA Online 3.

Since then, Garena has steadily innovated by adding successful extensions to its original platform:

In 2012, Garena launched TalkTalk, a highly engaging real-time voice and video communication platform.

In 2013, it launched BeeTalk, the first indigenous mobile social network in Southeast Asia. The BeeTalk mobile app helps people create new relationships and join communities based on locations and interests. It has become one of the most popular and fastest growing apps in the region.

Most recently, in 2014 it launched AirPay, one of Southeast Asia’s fastest growing payments networks and a key tool for bridging the ‘digital divide’ to provide accessible financial services in emerging markets. Garena users can pay for online games, telephone bills, utilities, and e-commerce transactions on the AirPay network – regardless of whether they have a bank account or credit card.

The combination of PC and mobile, content and communications, and microtransactions and payments is the foundation of Garena’s compelling value proposition to both its millions of users and its trusted content and e-commerce partners.

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends as they aspired to transform their passion for entrepreneurship into a great company. Forrest named the company "Garena," a play on the words "global arena". Since its inception, Garena has seen unprecedented growth and become a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan and Hong Kong, serving millions of users.

In 2010, Garena launched its first product, Garena+, an online game and social platform for people to meet, chat and play games with each other. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia and created a true platform with strong network effects. Since its launch, many premium micro-transaction based online games have been exclusively available on Garena+ including three of the most popular titles in Southeast Asia: League of Legends, Heroes of Newerth, and FIFA Online 3.

Since then, Garena has steadily innovated by adding successful extensions to its original platform:

In 2012, Garena launched TalkTalk, a highly engaging real-time voice and video communication platform.

In 2013, it launched BeeTalk, the first indigenous mobile social network in Southeast Asia. The BeeTalk mobile app helps people create new relationships and join communities based on locations and interests. It has become one of the most popular and fastest growing apps in the region.

Most recently, in 2014 it launched AirPay, one of Southeast Asia’s fastest growing payments networks and a key tool for bridging the ‘digital divide’ to provide accessible financial services in emerging markets. Garena users can pay for online games, telephone bills, utilities, and e-commerce transactions on the AirPay network – regardless of whether they have a bank account or credit card.

The combination of PC and mobile, content and communications, and microtransactions and payments is the foundation of Garena’s compelling value proposition to both its millions of users and its trusted content and e-commerce partners.