Associate, Platform Growth and Operations (Hong Kong based)

Lalamove; Daerah Khusus Ibukota Jakarta; On-site; IDR 167,400,000 - 223,200,000; Full time

Job summary

Lalamove is seeking a Platform Operations Associate in Jakarta, Indonesia. The role focuses on optimizing the marketplace efficiency using data-driven insights and strategies. Responsibilities include analyzing data, developing local strategies for user retention, and collaborating with teams for product enhancements.

Ideal candidates should have over 2 years in operations or analytics, excellent communication skills, and a good understanding of marketplace dynamics. This position offers the chance to work in a vibrant tech startup environment.

Qualifications

• Experience in operations, analytics, or growth roles in a tech start-up/platform company preferred.
• Fluency in English (both written and spoken).
• Ability to juggle stakeholders effectively.

Responsibilities

• Optimize supply-demand balance using various strategies to boost user retention.
• Analyze datasets to create actionable insights and design experiments for campaigns.
• Create and implement strategies for driver and user activation/retention.

Skills

Data analysis proficiency

Project management expertise

Understanding of marketplace dynamics

Strong communication skills

Education

Over 2 years experience in operations, analytics, or growth roles

Relevant internships/projects for fresh graduates

Job description

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a Platform Operations Associate who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

• Optimize Supply-Demand Balance: Use driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps.
• Data-Driven Decision Making: Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns.
• Develop Localized Strategies: Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability.
• Collaborate and Support Initiatives: Partner with cross-functional teams, provide market feedback for product enhancements and support regional/global projects like market expansions and peak season planning.

What you will need:

• Over 2 years experience in operations, analytics, or growth roles in a tech start-up/ platform company preferred.
• Fresh graduates with relevant internships/projects may apply.
• Proficiency in data analysis and translating insights into action.
• Project management expertise with ability to juggle stakeholders (market teams and different functional teams).
• Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers).
• Entrepreneurial spirit with a bias for experimentation and rapid iteration.
• Strong communicator, fluent in English (written/spoken)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice