Assistant Manager – Peacock Lounge

AccorHotels Indonesia; Jakarta Utara; On-site; IDR 279,000,000 - 468,720,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth opportunities

Job summary

AccorHotels Indonesia is seeking a Peacock Lounge Manager to lead daily operations at Peacock Lounge in a luxury 5-star setting. You will ensure exceptional guest experiences, uphold service standards, and drive efficient operations with a strong focus on team performance.

The role requires 2–3 years in F&B at luxury properties, leadership experience, and excellent English communication. Join a world-class hospitality brand and elevate guest journeys in Jakarta.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2–3 years of experience in Food & Beverage operations, preferably in a luxury 5-star hotel or premium restaurant/lounge.
• Strong knowledge of luxury service standards and guest experience.
• Previous supervisory or leadership experience is required.
• Excellent command of spoken and written English.

Responsibilities

• Assist the Lounge Manager in managing day-to-day Peacock Lounge operations for smooth, efficient service.
• Engage with guests, anticipate needs, and address feedback or complaints promptly.
• Ensure service quality aligns with Fairmont Jakarta brand standards, SOPs, hygiene, and safety.
• Plan and execute private events and guest requests at Peacock Lounge.
• Support upselling and revenue initiatives while maintaining personalized guest approach.
• Conduct coaching and on-the-job training to develop team product knowledge and service skills.
• Coordinate with Kitchen, Pastry, Stewarding, Reservations, and other departments for seamless operations.

Skills

English proficiency

Guest experience

Leadership

Communication

Pressure handling

Education

Diploma or Bachelor’s Degree in Hospitality Management

Luxury hospitality experience

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Job Description

To support the Peacock Lounge Manager in overseeing the daily operation of Peacock Lounge, ensuring exceptional guest experiences, consistent service standards, operational efficiency, and strong team performance in line with Fairmont Jakarta’s luxury hospitality standards.

Key Responsibilities:

• Assist the Lounge Manager in managing the day-to-day operations of Peacock Lounge, ensuring smooth and efficient service.
• Actively engage with guests, anticipate their needs, and handle guest feedback or complaints professionally and promptly.
• Monitor service quality and ensure compliance with Fairmont brand standards, SOPs, hygiene, and safety requirements.
• Assist in planning and executing private events, celebrations, and special guest requests hosted at Peacock Lounge.
• Support the implementation of upselling and revenue-generating initiatives while maintaining a genuine and personalized guest approach.
• Conduct briefing, coaching, and on-the-job training to continuously develop the team’s product knowledge and service skills
• Coordinate with Kitchen, Pastry, Stewarding, Reservations, and other departments to ensure seamless operations.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2–3 years of experience in Food & Beverage operations, preferably within a luxury 5-star hotel or premium restaurant/lounge environment.
• Strong knowledge of luxury service standards and guest experience.
• Previous supervisory or leadership experience is required.
• Excellent command of spoken and written English.
• Guest-oriented, detail-oriented, proactive, and confident in handling guest concerns.
• Ability to work under pressure and manage multiple operational priorities in a fast-paced luxury hotel environment.
• Strong leadership, communication, and interpersonal skills.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia