Assistant Manager - Peacock Lounge

Accorhotel; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Accor's Fairmont Jakarta is seeking a Peacock Lounge Assistant Manager to support the daily operation of the Peacock Lounge, delivering exceptional guest experiences in a luxury setting. The role focuses on maintaining service standards, coaching team members, and coordinating with kitchens and other departments to ensure seamless service, while upholding safety and hygiene requirements.

Excellent English, leadership, and guest-centric approach are essential to succeed in this fast-paced luxury

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management or related field.
• 2–3 years in Food & Beverage operations, luxury hotel or premium lounge.
• Knowledge of luxury service standards and guest experience.
• Supervisory or leadership experience required.
• Excellent spoken and written English.

Responsibilities

• Assist Lounge Manager in day-to-day Peacock Lounge operations.
• Engage with guests, anticipate needs, handle feedback professionally.
• Monitor service quality, ensure brand standards, SOPs, hygiene and safety.
• Assist in planning private events and special guest requests.
• Support upselling and revenue initiatives with personalized guest approach.
• Conduct briefing, coaching, training to develop team skills.

Skills

Leadership

English proficiency

Guest service mindset

Communication skills

Interpersonal skills

Education

Hospitality management degree

Job description

To support the Peacock Lounge Manager in overseeing the daily operation of Peacock Lounge, ensuring exceptional guest experiences, consistent service standards, operational efficiency, and strong team performance in line with Fairmont Jakarta's luxury hospitality standards.

Key Responsibilities:

• Assist the Lounge Manager in managing the day-to-day operations of Peacock Lounge, ensuring smooth and efficient service.
• Actively engage with guests, anticipate their needs, and handle guest feedback or complaints professionally and promptly.
• Monitor service quality and ensure compliance with Fairmont brand standards, SOPs, hygiene, and safety requirements.
• Assist in planning and executing private events, celebrations, and special guest requests hosted at Peacock Lounge.
• Support the implementation of upselling and revenue-generating initiatives while maintaining a genuine and personalized guest approach.
• Conduct briefing, coaching, and on-the-job training to continuously develop the team's product knowledge and service skills
• Coordinate with Kitchen, Pastry, Stewarding, Reservations, and other departments to ensure seamless operations.

Qualifications:

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2-3 years of experience in Food & Beverage operations, preferably within a luxury 5-star hotel or premium restaurant/lounge environment.
• Strong knowledge of luxury service standards and guest experience.
• Previous supervisory or leadership experience is required.
• Excellent command of spoken and written English.
• Guest-oriented, detail-oriented, proactive, and confident in handling guest concerns.
• Ability to work under pressure and manage multiple operational priorities in a fast-paced luxury hotel environment.
• Strong leadership, communication, and interpersonal skills.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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