Assistant Manager / Manager, Contract Management

PACC Offshore Services Holdings Limited; Batam; On-site; IDR 350,000,000 - 500,000,000; Full time

Job summary

Batam Marriott is seeking a professional to join the sales leadership team as Cluster Assistant Director of Sales. The role focuses on leading the property's segmented sales efforts across groups, transient, corporate, and association segments.

You will help implement segment sales strategies to achieve revenue goals and customer satisfaction. The position requires a solid background in business, marketing, or hotel management, with several years of sales experience in the hospitality sector.

Qualifications

• Education and experience requirements for Sales & Marketing positions at the property.

Responsibilities

• Developing & executing sales strategies for the segment to meet revenue goals.
• Assist in development and implementation of promotions and sales plans.
• Lead and participate in calls to acquire new business and close deals.
• Analyze market information and project revenue and catering goals.
• Ensure exceptional customer service and maintain long-term client relationships.

Education

2-year degree from an accredited university in Business Administration, Marketing, Hotel & Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Marketing, Hotel & Restaurant Management, or related major

Job description

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Cluster Assistant Director of Sales

Batam Marriott

Job Description

Additional Information
Job Number
Job Category Sales & Marketing
Location Harbour Bay Downtown, Jalan Duyung, Kel Sungai Jodoh, Kec Batu Ampar, Batam Riau 29453, Indonesia
Located Remotely? N
Position Type Management
JOB SUMMARY
Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Developing & Executing Sales Strategies
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
Maximizing Revenue
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
Managing Sales Activities
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Analyzing & Reporting on Sales and Financial Data
- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company's Customer Service Standards