Assistant Front Office Manager

Ovolo Group; Provinsi Bali; Presencial; IDR 180.000.000 - 360.000.000; Jornada completa

Descripción de la vacante

Mamaka Hotels & Resorts in Bali seeks an Assistant Front Office Manager to lead the Front Office team and drive guest experiences from arrival to departure.

You will support the Front Office Manager in daily operations, supervise staff, handle guest requests, and coordinate with departments to uphold service standards and operational excellence.

Formación

• Experience as Duty Manager or Assistant Front Office Manager or similar leadership role.
• Strong leadership, communication and interpersonal skills.
• Guest-oriented mindset with excellent problem-solving abilities.
• Ability to manage daily Front Office operations and support the team on the floor.
• Experience handling guest feedback, complaints, and service recovery.

Responsabilidades

• Lead the Front Office team to deliver seamless guest experiences from arrival to departure.
• Supervise daily Front Office operations and supervise on-the-floor staff.
• Handle guest requests and concerns professionally and efficiently.
• Coordinate with Housekeeping, Reservations, Security and other departments to ensure smooth operations.
• Support training and development to drive team performance and guest satisfaction.

Conocimientos

Leadership

Communication

Interpersonal skills

Problem solving

Guest-focused

Coaching

Staff development

Shift flexibility

English proficiency

Herramientas

PMS systems

Descripción del empleo

About the Role

As an Assistant Front Office Manager, you will play a key role in leading the Front Office team and creating exceptional guest experiences from arrival to departure. You will support the Front Office Manager in overseeing daily operations, ensuring seamless service delivery, and maintaining the highest standards of hospitality.

This is a hands‑on leadership role where you will supervise the Front Office team, handle guest requests and concerns professionally, and ensure smooth coordination across departments. You will help drive team performance, support training and development, and create an environment where both guests and team members feel welcomed and valued.

You will be responsible for ensuring operational excellence, upholding brand standards, and stepping in as the lead for Front Office operations whenever required.

About You

You are a confident and passionate hospitality professional who enjoys leading people and creating memorable guest experiences. You thrive in a fast‑paced environment, stay calm under pressure, and have a natural ability to motivate and support your team.

You have experience in Front Office operations within hotels or resorts and understand the importance of balancing guest satisfaction with operational efficiency.

What You Bring

• Proven experience as a Duty Manager, Assistant Front Office Manager, or similar leadership role in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Guest‑oriented mindset with excellent problem‑solving abilities.
• Ability to manage daily Front Office operations and support the team on the floor.
• Experience handling guest feedback, complaints, and service recovery professionally.
• Good knowledge of hotel PMS systems and Front Office procedures.
• Strong coordination skills with Housekeeping, Reservations, Security, and other operational departments.
• Ability to coach, train, and develop team members.
• Flexibility to work shifts, weekends, and public holidays.
• Good command of English, both written and spoken.

Why Join Mamaka

At Mamaka Hotels & Resorts, we’re not your typical hotel—we’re bold, creative, and unapologetically different. We’re building a team that’s passionate, collaborative, and ready to shake things up in Kuta.

If you’re ready to be part of something fresh, bring your energy, personality, and drive to us.