Assistant Front Office Manager Mamaka Hotels & Resorts

Ovolo Hotels Group; Provinsi Bali; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Mamaka Hotels & Resorts in Bali is seeking an Assistant Front Office Manager to lead the Front Office team and elevate guest experiences from arrival to departure, while upholding brand standards across all guest touchpoints.

You will support the Front Office Manager in daily operations, handle guest requests with professionalism, coach the team, and ensure seamless coordination with Housekeeping, Reservations, Security, and other departments.

Qualifications

• Experience as Duty Manager or Assistant Front Office Manager in hospitality.
• Strong leadership and communication skills.
• Guest-oriented mindset with problem-solving abilities.
• Experience coordinating with Housekeeping, Reservations, Security and other departments.

Responsibilities

• Supervise the Front Office team and ensure seamless service delivery.
• Handle guest requests and concerns professionally and promptly.
• Drive team performance and support training and development.
• Lead Front Office operations in the manager's absence and uphold brand standards.

Skills

Front Office leadership

Guest-focused mindset

English communication

PMS knowledge

Team coaching

Department coordination

Flexibility to work shifts

Guest recovery skills

Tools

Hotel PMS

Job description

About The Role

As an Assistant Front Office Manager, you will play a key role in leading the Front Office team and creating exceptional guest experiences from arrival to departure. You will support the Front Office Manager in overseeing daily operations, ensuring seamless service delivery, and maintaining the highest standards of hospitality.

About The Role

As an Assistant Front Office Manager, you will play a key role in leading the Front Office team and creating exceptional guest experiences from arrival to departure. You will support the Front Office Manager in overseeing daily operations, ensuring seamless service delivery, and maintaining the highest standards of hospitality.

This is a hands‑on leadership role where you will supervise the Front Office team, handle guest requests and concerns professionally, and ensure smooth coordination across departments. You will help drive team performance, support training and development, and create an environment where both guests and team members feel welcomed and valued.

You will be responsible for ensuring operational excellence, upholding brand standards, and stepping in as the lead for Front Office operations whenever required.

About You

You are a confident and passionate hospitality professional who enjoys leading people and creating memorable guest experiences. You thrive in a fast‑paced environment, stay calm under pressure, and have a natural ability to motivate and support your team.

You have experience in Front Office operations within hotels or resorts and understand the importance of balancing guest satisfaction with operational efficiency.

What You Bring

• Proven experience as a Duty Manager, Assistant Front Office Manager, or similar leadership role in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Guest‑oriented mindset with excellent problem‑solving abilities.
• Ability to manage daily Front Office operations and support the team on the floor.
• Experience handling guest feedback, complaints, and service recovery professionally.
• Good knowledge of hotel PMS systems and Front Office procedures.
• Strong coordination skills with Housekeeping, Reservations, Security, and other operational departments.
• Ability to coach, train, and develop team members.
• Flexibility to work shifts, weekends, and public holidays.
• Good command of English, both written and spoken.

Why Join Mamaka

At Mamaka Hotels & Resorts, we’re not your typical hotel—we’re bold, creative, and unapologetically different. We’re building a team that’s passionate, collaborative, and ready to shake things up in Kuta.

If you’re ready to be part of something fresh, bring your energy, personality, and drive to us.