Assistant Front Office Manager

iNi ViE; Canggu; Hybrid; IDR 72,540,000 - 111,600,000; Full time

Job summary

iNi ViE in Bali is seeking a proactive Front Office Associate to assist in daily front office operations, welcoming guests and coordinating with housekeeping to ensure smooth stays.

The role includes supervising staff, handling guest concerns, managing reservations and check-ins/check-outs, and maintaining records to boost guest satisfaction and department performance.

Responsibilities

• Assist in managing daily front office operations, including reception, reservations, and guest services
• Supervise and support front office staff to ensure high performance and professionalism
• Ensure all guests receive a warm welcome and exceptional service throughout their stay
• Handle guest complaints and resolve issues promptly and effectively
• Monitor room availability, occupancy, and coordinate with housekeeping and other departments
• Assist in preparing staff schedules, training, and performance evaluations
• Support check-in and check-out processes when needed
• Maintain accurate records and reports related to front office operations
• Assist in achieving departmental targets and improving guest satisfaction

Job description

• Assist in managing daily front office operations, including reception, reservations, and guest services
• Supervise and support front office staff to ensure high performance and professionalism
• Ensure all guests receive a warm welcome and exceptional service throughout their stay
• Handle guest complaints and resolve issues promptly and effectively
• Monitor room availability, occupancy, and coordinate with housekeeping and other departments
• Assist in preparing staff schedules, training, and performance evaluations
• Support check-in and check-out processes when needed
• Maintain accurate records and reports related to front office operations
• Assist in achieving departmental targets and improving guest satisfaction