Luxury Housekeeping Specialist

Svarna Living; Indonesia; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Bali Luxury Resort & Hospitality Group is seeking an Executive Housekeeping Manager to lead housekeeping, laundry, and public areas across multiple properties in Ubud, Bali. This senior role demands hands-on leadership, meticulous attention to detail, and the ability to maintain zero-defect cleanliness across guest rooms, villas, and facilities.

The ideal candidate will oversee a large team, develop SOPs, and ensure cost-effective operations while delivering exceptional guest experiences in a

Qualifications

• Diploma or Bachelor's in hospitality management or related field.
• Experience managing large housekeeping teams in luxury properties.
• Strong knowledge of luxury housekeeping standards and inventory control.
• Experience in SOP development and quality inspections.
• Ability to manage cost control and budgets.

Responsibilities

• Lead daily housekeeping, laundry, and public area operations across multiple properties.
• Maintain high cleanliness and presentation in guest rooms, villas, and public spaces.
• Conduct daily inspections and quality audits to pre-empt issues.
• Develop and optimize SOPs, checklists, and procedures.
• Coordinate with Engineering and other departments for property upkeep.
• Supervise and develop a large housekeeping workforce across properties.
• Lead training programs on standards, safety, and guest service.
• Manage housekeeping budgets, linen inventories, and supplies.
• Monitor laundry operations and linen usage to control costs.
• Foster a culture of accountability and zero-defect cleanliness.
• Address guest complaints and implement corrective actions.

Skills

Diploma/Bachelor’s in Hospitality

5–8 years housekeeping

Large team leadership 100–200+

Luxury standards knowledge

English proficiency

Education

D3 or Bachelor's in Hospitality Management

Job description

Executive Housekeeping Manager (Bali Luxury Resort & Hospitality Group)

This role requires the candidate to work on-site in Ubud, Bali.

Client Overview

Our client is a well-established hospitality group operating a portfolio of luxury resorts, boutique hotels, and hospitality properties in Ubud, Bali. The organization focuses on delivering high-quality guest experiences through strong operational standards, personalized service, and disciplined property management.

With an expanding multi-property portfolio covering luxury accommodations, boutique hospitality, and other guest-focused properties, the organization is strengthening its operational leadership team to maintain consistent service standards and operational excellence across all locations.

The group places strong emphasis on cleanliness, guest satisfaction, operational discipline, and service quality, making housekeeping a critical function in maintaining its overall hospitality standards.

Job Role

The Executive Housekeeping Manager is a senior department head responsible for leading housekeeping, laundry, and public area operations across multiple hospitality properties in Ubud, Bali.

This role requires a highly hands‑on and detail‑oriented housekeeping leader who can maintain consistently high cleanliness standards across guest rooms, villas, public areas, and back‑of‑house facilities. The position will oversee a large operational workforce, establish and enforce housekeeping SOPs, conduct regular quality inspections, and ensure efficient management of linen, amenities, cleaning equipment, and chemical supplies.

The ideal candidate is a disciplined hospitality professional with strong luxury housekeeping experience, excellent attention to detail, and the leadership presence required to maintain a zero‑defect cleanliness and zero‑complaint environment across multiple properties.

Key Responsibilities

• Lead and oversee daily housekeeping, room preparation, turn‑down services, public area cleanliness, and laundry operations across multiple hospitality properties.
• Maintain consistently high cleanliness and presentation standards across guest rooms, private pool villas, boutique hotel rooms, and public areas.
• Conduct daily inspections and quality audits to identify and resolve cleanliness, maintenance, and presentation issues before they affect guest experience.
• Develop, implement, and continuously improve housekeeping SOPs, quality standards, inspection checklists, and operational procedures.
• Coordinate with Engineering and other operational departments to ensure rooms, villas, amenities, furnishings, and facilities remain in excellent condition.
• Lead, schedule, supervise, and develop a large housekeeping workforce across multiple properties, including supervisors, housekeepers, attendants, and supporting staff.
• Conduct regular training programs covering housekeeping standards, room presentation, chemical safety, SOP compliance, guest service, and operational procedures.
• Manage housekeeping budgets, linen inventories, guest amenities, cleaning equipment, chemicals, and other operational supplies.
• Monitor laundry operations, linen usage, stock levels, and turnover to improve operational efficiency and control costs without compromising service quality.
• Establish a strong culture of accountability, discipline, cleanliness, and operational excellence across the housekeeping function.
• Respond proactively to guest complaints and operational issues, implementing corrective and preventive actions to minimize recurring problems.

Candidate Requirements

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Hotel Administration, or a related field.
• Minimum 5–8 years of progressive housekeeping experience, including at least 2–3 years at Supervisor, Assistant Manager, or Manager level within a 4‑star or 5‑star luxury resort, boutique hotel, or multi‑property environment.
• Proven experience managing large housekeeping teams of approximately 100–200+ employees and overseeing operations across multiple properties.
• Strong knowledge of luxury housekeeping standards, laundry operations, fabric care, room presentation, inventory management, and cleaning chemical applications.
• Proven experience developing and enforcing housekeeping SOPs, conducting quality inspections, and maintaining high cleanliness standards with a strong focus on minimizing guest complaints.
• Strong understanding of housekeeping cost control, linen management, amenities, cleaning equipment, and operational budgeting.
• Hands‑on leadership style with the willingness to conduct regular property inspections and work directly with operational teams.
• Excellent attention to detail, strong organizational skills, high stamina, and the ability to manage multiple properties and operational priorities simultaneously.
• Firm, disciplined, and accountable leadership style with the ability to maintain high standards and effectively manage large teams.
• Strong problem‑solving, communication, interpersonal, and team management skills.
• Professional fluency in English.
• Willingness to work full‑time on site in Ubud, Bali and follow operational shift requirements.

Additional Information

Job Number

Job Category: Housekeeping & Laundry

Location: Jalan Lod Tunduh, Br. Kengetan, Desa Singakerta, Ubud Bali 80571, Indonesia

Position Type: Non‑Management

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work‑related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. Enter and locate work‑related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.