APAC API Connectivity Specialist

Webbeds APAC Pte. Ltd.; Indonesia; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

WebBeds APAC is seeking a Commercial Technology Specialist to partner with API clients, commercial teams, and technical stakeholders across the APAC region. You will support, onboard, map, test, and optimize client connectivity to WebBeds' hotel distribution platform.

This role emphasizes strong problem-solving, stakeholder management, and a passion for maintaining excellent client experience. Jakarta-time aligned shifts and a fast-paced environment are part of the role.

Qualifications

• Minimum 2 years in application support, technical support, system integration, or related IT field.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline, or equivalent experience.
• Working knowledge of API technologies and integration protocols such as XML, SOAP, REST.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Onboard and partner API clients, manage onboarding, setup, mapping, testing, and implementation across APAC.
• Monitor system performance, troubleshoot connectivity issues, and ensure reliable operations.
• Provide technical support via phone, email, chat, and meetings; resolve client and internal queries.
• Diagnose and resolve complex issues by analyzing root causes and applying fixes or workarounds.
• Collaborate with IT and platform teams to track and fix bugs and defects.
• Create and maintain technical documentation and troubleshooting guides.

Skills

Application support

Technical support

API technologies

Problem solving

Stakeholder mgmt

Communication

Independent work

Team collaboration

Education

Bachelor's in IT

Tools

XML

SOAP

REST

SQL

Job description

WebBeds APAC is seeking a Commercial Technology Specialist to partner with API clients, commercial teams, and technical stakeholders across the APAC region. You will support, onboard, map, test, and optimize client connectivity to WebBeds' hotel distribution platform.

This role emphasizes strong problem-solving, stakeholder management, and a passion for maintaining excellent client experience. Jakarta-time aligned shifts and a fast-paced environment are part of the role.