Commercial Technology Specialist

Webbeds APAC Pte. Ltd.; Indonesia; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

WebBeds APAC is seeking a Commercial Technology Specialist to partner with API clients, commercial teams, and technical stakeholders across the APAC region. You will support, onboard, map, test, and optimize client connectivity to WebBeds' hotel distribution platform.

This role emphasizes strong problem-solving, stakeholder management, and a passion for maintaining excellent client experience. Jakarta-time aligned shifts and a fast-paced environment are part of the role.

Qualifications

• Minimum 2 years in application support, technical support, system integration, or related IT field.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline, or equivalent experience.
• Working knowledge of API technologies and integration protocols such as XML, SOAP, REST.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Onboard and partner API clients, manage onboarding, setup, mapping, testing, and implementation across APAC.
• Monitor system performance, troubleshoot connectivity issues, and ensure reliable operations.
• Provide technical support via phone, email, chat, and meetings; resolve client and internal queries.
• Diagnose and resolve complex issues by analyzing root causes and applying fixes or workarounds.
• Collaborate with IT and platform teams to track and fix bugs and defects.
• Create and maintain technical documentation and troubleshooting guides.

Skills

Application support

Technical support

API technologies

Problem solving

Stakeholder mgmt

Communication

Independent work

Team collaboration

Education

Bachelor's in IT

Tools

XML

SOAP

REST

SQL

Job description

What you will do on your journey with WebBeds.

As a Commercial Technology Specialist, you will work closely with API clients, commercial teams, and technical stakeholders across the APAC region to support, maintain, and optimise client connectivity to WebBeds' hotel distribution platform. This involves onboarding new API partners, managing connection setup and mapping, monitoring system performance, troubleshooting connectivity issues, and ensuring seamless day-to-day technical operations for our growing client portfolio.

This role requires a technically minded, analytical, and solutions-driven individual with strong problem-solving, communication, and stakeholder management skills. You will work across both technical and commercial functions, becoming an expert in WebBeds' end-to-end business processes and technology ecosystem. Through proactive support, issue resolution, and continuous performance monitoring, you will play a key role in delivering an exceptional client experience and supporting WebBeds' continued growth across the APAC region.

Key responsibilities

• Systems and API subject matter expertise: Become a subject matter expert in WebBeds' systems and API connectivity by developing in-depth knowledge of our platforms, workflows, and end-to-end business processes.
• API client integration management: Manage API client integrations by supporting the onboarding, setup, mapping, testing, and implementation of new API client connections across the APAC region.
• Connectivity monitoring and optimization: Monitor, maintain, and optimise API connectivity by proactively reviewing connection performance, identifying trends, and ensuring stable and efficient integrations.
• Technical support delivery: Provide exceptional technical support through phone, email, chat, and virtual meetings, ensuring timely resolution of client and internal stakeholder queries.
• Technical issue diagnosis and resolution: Diagnose and resolve complex technical issues by investigating system behaviour, analysing root causes, and implementing effective solutions or workarounds.
• IT and platform support collaboration: Collaborate with IT and platform support teams to elevate, track, and resolve bugs, system defects, and platform-related issues.
• Technical documentation creation: Create and maintain technical documentation including process guides, troubleshooting materials, and knowledge base articles to support operational excellence.
• Performance and activity analysis: Analyse system performance and client activity by monitoring usage trends, identifying risks or optimisation opportunities, and recommending improvements.
• Cross-functional alignment: Work cross-functionally with technical and commercial teams to support client onboarding, answer technical queries, and deliver seamless client experiences.
• Continuous improvement driving: Drive continuous improvement initiatives by identifying process enhancements, automation opportunities, and best practices to improve operational efficiency and client satisfaction.

The skills we would love to see in your suitcase!

• Minimum 2 years of experience in application support, technical support, system integration, or a related IT field.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.
• Working knowledge of API technologies and integration protocols such as XML, SOAP, REST, or similar.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Self-motivated, quick learner, and able to perform effectively under pressure in a fast-paced environment with competing priorities.
• Proven ability to work independently as well as collaboratively across technical and commercial teams.
• Experience in software development, scripting, or understanding of SQL queries would be advantageous.
• Strong attention to detail, organisational skills, and a proactive, customer-focused mindset.
• Flexibility to work 14:00-23:00 Jakarta time, including weekends on a rotational basis.
• Excellent written and verbal communication skills, with fluent English (spoken and written) required.
• Mandarin language proficiency would be considered an advantage.

Web Travel Group is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade-only digital travel marketplace brand - WebBeds. WebBeds provides powerful distribution solutions that make selling and buying travel easier. WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public. WebBeds partners are supported through a truly global footprint; we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service. Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting-edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices - saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC's, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade-only booking sites.