Commercial Technology Team Lead: API & Connectivity

WebBeds; Jakarta Pusat; Vor Ort; IDR 600.000.000 - 900.000.000; Vollzeit

Zusammenfassung

WebBeds is seeking a Commercial Technology Team Leader in Jakarta to guide a specialist team through onboarding, integration, optimization, and support of clients and suppliers on the WebBeds platform. You will bridge Commercial, Technology, Connectivity, and Operations to drive growth and customer satisfaction.

You will lead API integrations, monitor connectivity performance, and manage complex incidents while collaborating with Product, Mapping, and Platform Support teams to improve system

Qualifikationen

• Minimum 3–5 years in application support, commercial technology, connectivity management, or travel technology.
• Minimum 2–3 years of people leadership managing technical/operational teams.
• Experience managing API integrations and technology projects with multiple stakeholders.
• Experience leading incident management and process improvements in a fast-paced global environment.
• Experience in travel technology, hospitality tech, OTA, bedbank, hotel distribution, or channel management (preferred).
• A degree in Information Technology, Computer Science, or Business Information Systems.
• Proficiency in API management, REST/SOAP APIs, XML/JSON, SQL and database querying, incident management, technical troubleshooting, connectivity monitoring, and system integration analysis.
• Familiarity with Postman, Azure DevOps, Confluence, Power BI, data analytics, and automation tools (preferred).
• Fluent written and verbal English; Mandarin an advantage.
• Ability to work from 14:00 to 23:00 Jakarta time, including weekends and public holidays on a rotational basis.

Aufgaben

• Team leadership: lead, mentor, coach, and develop a team of Commercial Technology Specialists.
• Performance management: set team objectives, KPIs, and conduct performance reviews and coaching.
• Resource and workload planning: manage allocation, prioritisation, and onboarding/training.
• Client onboarding and integration: oversee onboarding of new API clients and connectivity projects.
• Connectivity performance: monitor and optimise API performance and integration quality.
• Escalation management: senior escalation point for complex integration and production issues.
• Technical expertise: maintain expert-level knowledge of hotel distribution systems, APIs, XML/JSON, REST/SOAP, and integrations.
• Cross-team collaboration: work with Product, Mapping, and Platform Support to resolve defects.
• Process and documentation: establish procedures and knowledge repositories.
• Service standards and compliance: ensure SLAs and standards across functions.

Kenntnisse

Team leadership

Performance management

Resource planning

API integrations

Incident management

Travel technology

Decision making

Problem solving

Collaboration

English fluency

Ausbildung

Degree in IT/CS/BIS

Tools

Postman

Azure DevOps

Confluence

Power BI

Jobbeschreibung

WebBeds is seeking a Commercial Technology Team Leader in Jakarta to guide a specialist team through onboarding, integration, optimization, and support of clients and suppliers on the WebBeds platform. You will bridge Commercial, Technology, Connectivity, and Operations to drive growth and customer satisfaction.

You will lead API integrations, monitor connectivity performance, and manage complex incidents while collaborating with Product, Mapping, and Platform Support teams to improve system