Airfreight Operations Manager

PT Multisarana Bahteramandiri; Jakarta Utara; On-site; IDR 167,400,000 - 312,480,000; Full time

Job summary

PT Multisarana Bahteramandiri seeks a seasoned Supervisor to oversee all Airfreight Operations activities, ensure end-to-end carrier management, and coordinate post-booking documentation and system updates.

The ideal candidate holds a bachelor's or master's in business, has 5+ years in logistics with airline experience, and is proficient in MS Office and English. Residence near Cengkareng or Tangerang is preferred.

Qualifications

• Bachelor's or Master's degree in business or related field.
• Minimum 5 years of experience in logistics/airline industry in a managerial capacity.
• Experience in handling air cargo operational activities.
• Proficiency in Microsoft Office and other technical software.
• Excellent written and verbal communication; ability to work in a multicultural environment.
• Excellent in verbal and written English and ability to communicate effectively.

Responsibilities

• Oversees all Airfreight Operations activities.
• Manages post-booking file management: documentation, system updates, and operational finance.
• Monitors import and export shipments and checks shipment status regularly.
• Communicates proactively with customer service for exceptions.
• Supports customer service in query resolution and exception handling.
• Acts as escalation point between customer service and operations; ensures end-to-end carrier management.

Skills

Airfreight operations

Team leadership

Communication skills

MS Office

English proficiency

Carrier management

Education

Bachelor's/Master's in business or related field

Tools

Microsoft Office

Job description

PT Multisarana Bahteramandiri seeks a seasoned Supervisor to oversee all Airfreight Operations activities, ensure end-to-end carrier management, and coordinate post-booking documentation and system updates.

The ideal candidate holds a bachelor's or master's in business, has 5+ years in logistics with airline experience, and is proficient in MS Office and English. Residence near Cengkareng or Tangerang is preferred.