Air Freight Ops Lead — Global Logistics

Easyspeed Global Forwarding (Singapore) Pte. Ltd.; Batam; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Our client, a global leader in freight forwarding and logistics services, seeks a dedicated Freight Operations Specialist to join their busy team in Batam, Riau Islands. This role manages day-to-day international and domestic freight movements, ensuring seamless execution from origin to destination.

The specialist will book shipments, track cargo, prepare documentation, and communicate with clients, carriers, and customs authorities.

Qualifications

• High school diploma or equivalent; degree preferred.
• 3+ years in freight forwarding or logistics operations.
• Knowledge of air, sea, and land transport documentation.
• Familiarity with customs regulations and procedures.
• Proficiency in MS Office and freight forwarding software.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities.

Responsibilities

• Coordinate and manage movement of freight via air, sea, and land.
• Book cargo space with carriers and negotiate rates.
• Prepare shipping documents: AWBs, BOLs, customs declarations, and invoices.
• Track shipments from origin to destination and provide updates.
• Liaise with customers, agents, customs brokers, and carriers to resolve issues.
• Ensure compliance with transportation regulations and customs requirements.
• Maintain records of costs, revenues, and transit times.
• Assist in resolving customer inquiries and complaints.
• Contribute to process improvement initiatives to enhance efficiency.
• Maintain strong relationships with carriers and partners.

Skills

Communication

Negotiation

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma

Associate's or Bachelor's degree in Logistics

Tools

MS Office

Freight forwarding software

Job description

Our client, a global leader in freight forwarding and logistics services, seeks a dedicated Freight Operations Specialist to join their busy team in Batam, Riau Islands. This role manages day-to-day international and domestic freight movements, ensuring seamless execution from origin to destination.

The specialist will book shipments, track cargo, prepare documentation, and communicate with clients, carriers, and customs authorities.