Air Freight Manager - Indonesia Office

PT. HECNY TRANSPORTATION BAHARI INDONESIA; Jakarta Utara; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT. HECNY TRANSPORTATION BAHARI INDONESIA is seeking an experienced Air Freight Manager to lead our customer service for air freight, based in South Jakarta.

You will be the primary contact for customers, suppliers, and colleagues, ensuring exceptional service and timely issue resolution in a full-time role. Ideally, you bring strong communication, problem solving, and relationship-building skills, with fluency in English and Bahasa Indonesia.

Qualifications

• Excellent communication and interpersonal skills to build rapport and deliver service.
• Strong problem-solving and critical thinking to handle inquiries and complaints.
• Proven experience in a customer-facing role, preferably in Sea Freight.
• Positive, adaptable, solution-oriented mindset.
• Fluency in English and Bahasa Indonesia.

Responsibilities

• Respond to customer inquiries via phone, email, and channels promptly.
• Resolve customer issues and complaints effectively while maintaining relationships.
• Document customer interactions and maintain accurate records.
• Provide feedback to management to improve service processes.
• Collaborate with other departments to ensure a seamless customer experience.
• Maintain up-to-date knowledge of products, services, and policies.

Skills

Customer service

Problem solving

Relationship building

Adaptability

English & Bahasa Indonesia

Job description

About the role We are seeking an experienced Air Freight Manager to join our team at PT. HECNY TRANSPORTATION BAHARI INDONESIA'. As a Manager for Air Freight representative, you will be the primary point of contact for our valued customers, supplier and colleagues, providing exceptional service and support to ensure their satisfaction. This is a full-time position based in South Jakarta.

What you'll be doing

Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner

Resolving customer issues and complaints effectively, with a focus on finding solutions and maintaining positive relationships

Documenting customer interactions and maintaining accurate records

Providing feedback and recommendations to management to help improve our customer service processes and procedures

Collaborating with other departments to ensure a seamless customer experience

Maintaining a thorough understanding of our products, services, and policies to provide accurate information to customers

What we're looking for

Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service

Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints

Proven experience in a customer-facing role, preferably in the Sea Freight industry

A positive, adaptable, and solution-oriented mindset

Fluency in both English and Bahasa Indonesia

What we offer

What we offer At PT. HECNY TRANSPORTATION BAHARI INDONESIA', we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, we encourage a collaborative and supportive team culture where everyone can thrive.

About us

About us PT. HECNY TRANSPORTATION BAHARI INDONESIA' is a leading provider of comprehensive freight forwarding services company, specializing in ocean and air freight services with more than 60 offices worldwide. With a strong presence in the Manufacture, Transportations & Logistic industry, we are dedicated to delivering reliable and efficient services to our clients across Indonesia and beyond.