AI Deployment & Client Success Lead

Aisensum; Jakarta Pusat; Hybrid; IDR 120,000,000 - 190,000,000; Full time

Benefits offered by this job

Private health insurance

Travel covered for client visits and国际

Hybrid work culture with on-site and

Hands-on training with AI systems and

Fast-track career exposure across AI,

Job summary

AISensum is seeking an Account Manager to lead client relationships and translate business needs into AI-enabled solutions. You will participate in client meetings, understand commercial goals behind deployments, own account health, and represent AISensum to clients.

You will collaborate with Design and Development to turn plans into live deployments, manage day-to-day of client projects, including timelines and dependencies, and brief the team that builds the solution.

Qualifications

• 1-3 years in account management, client servicing, project coordination, digital marketing, product or a related role.
• Fluent in Bahasa Indonesia and English, spoken and written.
• Strong business sense: understand what a client is trying to achieve and why it matters to their P&L.
• Excellent follow-through: multiple requests, deadlines and people, with no details lost.
• Comfortable with numbers, reports and dashboards.
• Willing and able to travel often, within Indonesia and abroad, sometimes on short notice. A valid passport, or willingness to get one quickly.
• Uses AI to get real work done, and checks the result before sharing it.

Responsibilities

• Account and client management: run day-to-day communication with your client accounts, including regular check-ins and project updates.
• Join client meetings to understand goals, feedback and how their operations work.
• Learn each client's business and how Daniel's three parts are used in it.
• Track timelines, deliverables, dependencies and open items across active projects.
• Follow up with clients and internal teams on pending decisions and actions.
• Keep clients informed of progress and of any change that affects delivery.
• Keep clear meeting notes, account records and a log of client requests and decisions.
• Spot client concerns and project risks early, and raise them with the Head of AI Performance.
• Read client dashboards and explain in plain words what changed and why.

Job description

AISensum is seeking an Account Manager to lead client relationships and translate business needs into AI-enabled solutions. You will participate in client meetings, understand commercial goals behind deployments, own account health, and represent AISensum to clients.

You will collaborate with Design and Development to turn plans into live deployments, manage day-to-day of client projects, including timelines and dependencies, and brief the team that builds the solution.