After Sales Manager

Tanamera Mitra Sentosa; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Tanamera Coffee is seeking an experienced After Sales Manager to lead the after-sales service operations, ensuring excellent customer support, reliable equipment performance, and strong relationships across B2B and F&B partners.

You will oversee service delivery, manage inquiries and warranties, coordinate installation and maintenance, and develop the service team to uphold high standards, while collaborating with Sales, Technical, Operations, Warehouse, Procurement, and Finance.

Qualifications

• Minimum 3–5 years of experience in after-sales service, technical service, equipment maintenance, or customer service management.
• Experience in the F&B, coffee equipment, hospitality, or commercial equipment industry is preferred.
• At least 1–2 years of team leadership or supervisory experience is preferred.
• Good understanding of troubleshooting, preventive maintenance, warranty management, and service operations.
• Strong customer relationship management, communication, coordination, and problem-solving skills.
• Proficient in Microsoft Office or Google Workspace; familiarity with CRM, ERP, or service management systems is an advantage.
• Willingness to travel for customer visits, equipment inspections, and service coordination when required.

Responsibilities

• Oversee after-sales services for coffee equipment, coffee products, and related solutions provided to customers and business partners.
• Manage customer inquiries, complaints, technical issues, warranty claims, and service requests to ensure timely resolution.
• Coordinate coffee machine and grinder installation, troubleshooting, preventive maintenance, and repairs.
• Supervise and develop the technical service team to maintain high service standards and technical competency.
• Build and maintain strong relationships with B2B customers, including cafés, restaurants, hotels, offices, and corporate clients.
• Collaborate with Sales, Technical, Operations, Warehouse, Procurement, and Finance teams to ensure efficient service delivery.
• Monitor service performance, customer satisfaction, equipment downtime, spare parts availability, and service costs.
• Develop service procedures, maintenance schedules, and continuous improvement initiatives to enhance customer experience and operational efficiency.

Job description

Tanamera Coffee is looking for an experienced After Sales Manager to lead after-sales service operations, ensuring excellent customer support, reliable coffee equipment performance, and strong customer relationships across B2B and F&B business.

Key responsibilities

Oversee after-sales services for coffee equipment, coffee products, and related solutions provided to customers and business partners.

Manage customer inquiries, complaints, technical issues, warranty claims, and service requests to ensure timely resolution.

Coordinate coffee machine and grinder installation, troubleshooting, preventive maintenance, and repairs.

Supervise and develop the technical service team to maintain high service standards and technical competency.

Build and maintain strong relationships with B2B customers, including cafés, restaurants, hotels, offices, and corporate clients.

Collaborate with Sales, Technical, Operations, Warehouse, Procurement, and Finance teams to ensure efficient service delivery.

Monitor service performance, customer satisfaction, equipment downtime, spare parts availability, and service costs.

Develop service procedures, maintenance schedules, and continuous improvement initiatives to enhance customer experience and operational efficiency.

About you

Minimum 3–5 years of experience in after-sales service, technical service, equipment maintenance, or customer service management.

Experience in the F&B, coffee equipment, hospitality, or commercial equipment industry is preferred.

At least 1–2 years of team leadership or supervisory experience is preferred.

Good understanding of troubleshooting, preventive maintenance, warranty management, and service operations.

Strong customer relationship management, communication, coordination, and problem-solving skills.

Proficient in Microsoft Office or Google Workspace; familiarity with CRM, ERP, or service management systems is an advantage.

Willingness to travel for customer visits, equipment inspections, and service coordination when required.

About us

Tanamera Coffee is a team committed to delivering quality coffee and excellent customer experiences.

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