Technical Support

PT Vads Indonesia; Jakarta Utara; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT Vads Indonesia is seeking a customer-facing technical support specialist to handle consumer inquiries about electronics products. You will analyze issues, provide clear product usage guidance, and ensure timely resolutions.

You will coordinate with Product, Engineering, Quality, After-Sales, and Service Center teams to escalate complex cases and report recurring issues. Fresh graduates are welcome, with strong communication and problem-solving skills encouraged.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics, or related field.
• Fresh graduates welcome; 3 years experience preferred.
• Strong communication and coordination skills.
• Proficient in English or Mandarin (SHK 4) in writing and speaking.

Responsibilities

• Handle technical inquiries and product-related issues from consumers.
• Troubleshoot and identify solutions for product-related problems.
• Provide product usage guidance to consumers.
• Coordinate with Product, Engineering, Quality, After-Sales, and Service Center teams.
• Analyze and elevate technical cases requiring further investigation.
• Provide feedback and report recurring product-related issues to relevant teams.

Skills

Communication

Coordination

Problem-solving

Troubleshooting

Education

Bachelor's degree in Electrical/Electronics

Job description

Handle technical inquiries and product-related issues from consumers.

Perform troubleshooting and identify potential solutions for product-related problems.

Provide appropriate solutions and product usage guidance to consumers.

Coordinate with relevant teams, such as Product, Engineering, Quality, After-Sales, and Service Center teams.

Analyze and elevate technical cases that require further investigation or support.

Provide feedback and report recurring product-related issues to the relevant teams.

Qualifications :

Minimum Bachelor's degree, preferably in Electrical Engineering, Electronics, or a related field.

Fresh graduates are welcome to apply.

Candidates with a minimum of 3 years of experience in the electronic products industry are preferred.

Strong communication and coordination skills.

Good problem-solving and troubleshooting skills.

Able to handle consumer concerns and provide appropriate solutions related to electronic products.

Proficient in either English or Mandarin SHK 4, both written and spoken.