IT Support Engineer (Remote)

AFON IT Pte Ltd; Jakarta Utara; Remote; IDR 355,477,000 - 592,462,000; Full time

Benefits offered by this job

Remote work arrangement

Flexible schedule

Job summary

AFON IT Pte Ltd is seeking a proactive IT Support Engineer to join our remote team. You will maintain and monitor clients' servers, network, security and computer systems from home, ensuring they meet current and future requirements.

The role requires at least 5 years of relevant experience, strong troubleshooting skills, and fluency in English and Chinese, with cloud experience in Azure, Microsoft 365, and Microsoft Intune considered an advantage.

Qualifications

• Minimum of 5 years of relevant working experience.
• Practical experience with Windows Server OS, network switches, routers, and firewalls.
• Hands-on experience in maintaining server infrastructure.
• Working experience in the system integrator industry.
• Fluent in both English and Chinese, with the ability to communicate clearly and professionally with clients and team members.
• Resourceful and able to work independently, with strong troubleshooting skills.
• Experience in cloud deployment, including Microsoft Azure, Microsoft 365, and Microsoft Intune, is an added advantage.
• Experience with Linux OS is an added advantage.

Responsibilities

• Maintain and monitor our clients' servers, network, security and computer systems to meet the clients' current and future requirements.
• Monitor client's systems and identify performance issues proactively.
• Provide IT technical support to existing clients.

Skills

5+ years experience

Windows Server OS

Network switches/routers/firewalls

Server infrastructure maintenance

System integrator industry experience

English and Chinese fluency

Independent work & troubleshooting

Cloud deployment (Azure, M365, Intune)

Linux OS experience

Job description

AFON IT Pte Ltd is an established IT system integrator providing managed IT services and technical support solutions to businesses. It is a subsidiary of BIPROGY Inc., listed on the Tokyo Stock Exchange.

We are looking for a proactive and resourceful IT Support Engineer to join our team on a remote work arrangement, offering the flexibility to contribute your technical expertise from home while supporting business clients effectively.

Job Description for IT Support Engineer (Remote)

Key Responsibilities:

Maintain and monitor our clients' servers, network, security and computer systems to meet the clients' current and future requirements.

Monitor client's systems and identify performance issues proactively.

Provide IT technical support to existing clients.

Skills/Attributes:

Minimum of 5 years of relevant working experience.

Practical experience with Windows Server OS, network switches, routers, and firewalls.

Hands-on experience in maintaining server infrastructure.

Working experience in the system integrator industry.

Fluent in both English and Chinese, with the ability to communicate clearly and professionally with clients and team members.

Resourceful and able to work independently, with strong troubleshooting skills.

Experience in cloud deployment, including Microsoft Azure, Microsoft 365, and Microsoft Intune, is an added advantage.

Experience with Linux OS is an added advantage.

Why Join Us?

Full-time remote work arrangement with flexibility and autonomy.

Opportunity to work with a variety of technologies and client environments.

Supportive team culture with opportunities for professional growth and learning.

Ideal for experienced IT professionals who value flexibility and independence.