Admin Marketing & Customer Service

PT Agung Makmur Surya; Lumajang; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

PT Agung Makmur Surya in Lumajang, Indonesia, is seeking an Admin Marketing & Customer Service to handle inquiries, quotations, and order administration. You will maintain records, coordinate with internal teams, and ensure accurate data across systems.

The role requires proactive follow-up, data accuracy, and strong communication with business customers in a manufacturing context. On-site position with standard office hours.

Qualifications

• Minimum education: SMA/SMK; D3/S1 is an advantage.
• Minimum 1 year experience in Admin Sales, Admin Marketing, Customer Service, or order administration.
• Experience serving business customers or in manufacturing is an advantage.
• Proficient with WhatsApp Business, email, Microsoft Excel, and administration applications.
• Able to type and input data quickly and accurately.
• Detail-oriented in checking numbers, prices, quantities, specifications, and customer documents.
• Good verbal and written communication skills.
• Able to prioritize when handling multiple customers and orders simultaneously.
• Proactive in following up, maintaining records, and meeting deadlines.

Responsibilities

• Respond to customer inquiries through WhatsApp, telephone, and email quickly, politely, and clearly during working hours.
• Prepare price quotations based on approved prices and terms.
• Receive and verify customer purchase orders, including specification compliance, quantity, price, and delivery schedule.
• Input and update SOD and order data accurately in the system.
• Prepare invoices and supporting documents and ensure data accuracy with Finance.
• Coordinate with PPIC, Production, and Logistics to provide customers with order progress information.
• Follow up on quotations, order confirmations, complaints, and payment reminders according to guidelines.
• Maintain organized records of quotations, purchase orders, SOD, invoices, and customer communications.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Typing speed

Education

SMA/SMK; Diploma advantage

Tools

WhatsApp Business

Microsoft Excel

Administration software

Job description

Admin Marketing & Customer Service position at PT Agung Makmur Surya, a plastic bag manufacturing company. The role involves responding to customer inquiries, preparing quotations, receiving and verifying purchase orders, updating order data in systems, coordinating with internal departments, and maintaining organized records of customer communications and documentation.

Key responsibilities

Respond to customer inquiries through WhatsApp, telephone, and email quickly, politely, and clearly during working hours

Prepare price quotations based on approved prices and terms

Receive and verify customer purchase orders, including specification compliance, quantity, price, and delivery schedule

Input and update SOD and order data accurately in the system

Prepare invoices and supporting documents and ensure data accuracy with the Finance department

Coordinate with PPIC, Production, and Logistics to provide customers with order progress information

Follow up on quotations, order confirmations, complaints, and payment reminders according to company guidelines

Maintain organized records of quotations, purchase orders, SOD, invoices, and customer communications

About you

Minimum education: SMA/SMK; D3/S1 is an advantage

Minimum 1 year experience as Admin Sales, Admin Marketing, Customer Service, or order administration position

Experience serving business customers or working in a manufacturing company is an advantage

Proficient with WhatsApp Business, email, Microsoft Excel, and administration applications

Able to type and input data quickly and accurately

Detail-oriented in checking numbers, prices, quantities, specifications, and customer documents

Good verbal and written communication skills

Able to prioritize when handling multiple customers and orders simultaneously

Proactive in following up, maintaining work records, and completing tasks according to deadlines