Client-Centric Admin: Marketing & Service Specialist

PT Agung Makmur Surya; Lumajang; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

PT Agung Makmur Surya in Lumajang, Indonesia, is seeking an Admin Marketing & Customer Service to handle inquiries, quotations, and order administration. You will maintain records, coordinate with internal teams, and ensure accurate data across systems.

The role requires proactive follow-up, data accuracy, and strong communication with business customers in a manufacturing context. On-site position with standard office hours.

Qualifications

• Minimum education: SMA/SMK; D3/S1 is an advantage.
• Minimum 1 year experience in Admin Sales, Admin Marketing, Customer Service, or order administration.
• Experience serving business customers or in manufacturing is an advantage.
• Proficient with WhatsApp Business, email, Microsoft Excel, and administration applications.
• Able to type and input data quickly and accurately.
• Detail-oriented in checking numbers, prices, quantities, specifications, and customer documents.
• Good verbal and written communication skills.
• Able to prioritize when handling multiple customers and orders simultaneously.
• Proactive in following up, maintaining records, and meeting deadlines.

Responsibilities

• Respond to customer inquiries through WhatsApp, telephone, and email quickly, politely, and clearly during working hours.
• Prepare price quotations based on approved prices and terms.
• Receive and verify customer purchase orders, including specification compliance, quantity, price, and delivery schedule.
• Input and update SOD and order data accurately in the system.
• Prepare invoices and supporting documents and ensure data accuracy with Finance.
• Coordinate with PPIC, Production, and Logistics to provide customers with order progress information.
• Follow up on quotations, order confirmations, complaints, and payment reminders according to guidelines.
• Maintain organized records of quotations, purchase orders, SOD, invoices, and customer communications.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Typing speed

Education

SMA/SMK; Diploma advantage

Tools

WhatsApp Business

Microsoft Excel

Administration software

Job description

PT Agung Makmur Surya in Lumajang, Indonesia, is seeking an Admin Marketing & Customer Service to handle inquiries, quotations, and order administration. You will maintain records, coordinate with internal teams, and ensure accurate data across systems.

The role requires proactive follow-up, data accuracy, and strong communication with business customers in a manufacturing context. On-site position with standard office hours.