Accounting Lecturer: Research-Focused Educator

Yayasan Bina Nusantara; Pontianak; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

HSBC is seeking a Staff Universal Banker in Pontianak to deliver excellent customer service by presenting bank products, handling queries, and supporting branch operations. You will guide customers through digital channels, process product approvals, and actively promote promotions while ensuring accuracy and compliance in daily tasks.

The role emphasizes effective communication, teamwork, and the ability to work under pressure in a fast-paced banking environment to help clients achieve their

Qualifications

• Bachelor’s degree required or Fresh graduates welcome.
• Good communication skills and professional attitude.
• Proficiency in English and computer literacy are expected.
• Experience as Admin Staff is advantageous but not mandatory.

Responsibilities

• Provide excellent service by introducing bank services and products to customers’ queries.
• Perform operational duties and support other functions as needed.
• Present promotions and existing products to customers directly.
• Cross-sell HSBC products to existing customers.
• Direct and inform customers about digital access and provide guidance.
• Follow up on product approvals and admin processes.
• Record and follow up customer complaints.
• Manage operational risk in line with rules and procedures.

Skills

Good communication

English proficiency

Computer literacy

Education

Bachelor's Degree

Job description

Staff Universal Banker

Location:
Pontianak, Central Kalimantan, ID, 78117

Brand: HSBC

Closing Date:
Date: 3 Oct 2026

**Job description**
**Some careers shine brighter than others**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities:

• To provide excellent service through introducing appropriate bank services / products to customers' queries.
• To perform other operational duties and work as support function.
• Offer a number of product promos and existing products directly to customers.
• Conducting HSBC's cross sell product to existing customers.
• Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• Implement administrative follow-up process on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

Requirements:

• Indonesia Citizen only.
• Bachelor Degree, Fresh graduates are welcome.
• Having experience as Admin Staff would be an advantage
• Good communication skill
• Proficiency in English and Computer Literate.
• Able to work under pressure

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to **achieve** their potential with **equality** regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email **at** at the time of your application, so that we can support you through your recruitment journey.