Account Relationship (Semarang)

iForte Solusi Infotek; Kota Semarang; Presencial; IDR 89.280.000 - 167.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Career growth

Fast-growing team

Descripción de la vacante

SMN Group is seeking an experienced Account Manager to maintain and grow relationships with existing clients across Indonesia. You will coordinate with sales for expansion opportunities and deliver end-to-end service to ensure client satisfaction.

The role requires strong English communication, excellent negotiation and reporting skills, and the ability to work in a fast-paced, client-centric team environment. Bachelor degree is required.

Formación

• 4–6 years of experience in a related field.
• Bachelor degree in any major.
• Excellent verbal and written communication skills in English.
• Strong product knowledge.
• Strong persuasive and negotiation abilities.
• Customer-oriented with a positive, can-do attitude.
• Well-organized and highly detail-oriented.
• Able to thrive in a fast-paced, client-centric, and team-oriented environment.
• Good reporting and management skills.

Responsabilidades

• Build and maintain professional relationships with existing clients.
• Communicate with clients to explore opportunities for business enlargement with the sales team.
• Explore new business opportunities by gathering information and collaborating with the sales team.
• Provide end-to-end service and resolve issues within the coverage area to maintain client satisfaction.
• Prepare periodic reports with progress updates and recommendations to achieve targets.
• Coordinate with internal/external stakeholders to ensure smooth operations.

Conocimientos

Years of experience

English communication

Persuasion & negotiation

Interpersonal skills

Customer-oriented

Detail-oriented

Reporting & management

Fast-paced environment

Educación

Bachelor degree

Descripción del empleo

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Please find out more about what we do here: www.ptsmn.co.id

What You Will Do

• Build a professional relationship continuously with existing client by build intense communication, support activities that needed, etc in order to maintain existing client and ensure their needs.
• Perform intense communication with existing client to explore any possibilities of business enlargement and collaborate with sales team to be follow up.
• Explore new business opportunities by gathering information from any resources and collaborate with sales team.
• Provide the best service from end to end including resolve any issues and/or problems within the coverage area as a part of after sales services to maintain a good level of customer satisfaction.
• Prepare periodically report to provide update progress and ensure all issues can be solved. Provide recommendation analysis in order to ensure the target are achieved.
• Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly.

What You Will Need:

• Min. 4-6 years at the same field.
• Min. Bachelor degree in any major.
• Excellent verbal and written communication skills in English.
• Good product knowledge.
• Strong persuasive, negotiation, and interpersonal skills.
• Customer-oriented with a positive, can-do attitude.
• Well-organized and highly detail-oriented.
• Able to thrive in a fast-paced, client-centric, and team-oriented environment.
• Good reporting and management skills.

What We Offer:

• You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.
• You will be part of a fast-growing team that strives to deliver client satisfaction.
• Competitive benefit and exceptional career experience.