Account Manager (QSR/Foodservice)

Givaudan; Jakarta Pusat; Presencial; IDR 180.000.000 - 320.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care and retirement plan

Progressive learning and development

Creative team environment

Excellent benefits package

Descripción de la vacante

Givaudan, based in Jakarta, Indonesia, seeks an Account Manager to build and nurture long-term client relationships in the QSR and foodservice market. You will drive growth through tailored account plans and collaborate with internal teams to deliver solutions, while managing contracts from negotiation to renewal.

In this role you will identify new opportunities within existing accounts, deliver impactful solutions, report progress to stakeholders, and ensure client satisfaction with a

Formación

• Bachelor's degree in Food Technology, Food Science, Chemical Engineering or Pharmacy.
• 7+ years' experience in the flavour industry, with a specialization in food service and/or QSR business.
• Exposure in managing intergrated solutions portfolio (seasonings, flavours) for compounder customers.
• Excellent verbal and written communication skills in English; proficiency in Mandarin is an advantage.
• Strong interpersonal skills with a proactive, customer-centric approach to problem-solving.
• Proven ability to negotiate contracts and agreements effectively.
• Skilled in identifying, addressing, and resolving client issues.
• Capable of managing multiple client accounts and prioritizing tasks effectively.
• Proficiency with CRM software and other relevant business tools.

Responsabilidades

• Build and maintain strong, long-term relationships with clients within QSR (Quick Service Restaurant) market.
• Develop and execute account plans to achieve client objectives and drive business growth.
• Collaborate with cross-functional teams (sales, marketing, product development, customer service) to deliver solutions that meet client expectations.
• Identify and pursue new business opportunities within existing accounts.
• Provide regular updates to clients and internal stakeholders on account performance and initiatives.
• Address and resolve client issues effectively and in a timely manner.
• Manage contract renewals and lead negotiation of agreements.

Conocimientos

Client relationship management

Negotiation

Communication skills

Problem solving

Cross-functional collaboration

CRM proficiency

Educación

Bachelor's degree in Food Technology, Food Science, Chemical Engineering or Pharmacy

Herramientas

CRM software

Descripción del empleo

Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Account Manager - Your future position?

As the Account Manager , you will build and nurture long‑term client relationships, driving growth through tailored account plans (within QSR & foodservice market) and close collaboration with internal teams. You will identify new opportunities, manage contracts, and ensure client satisfaction by proactively addressing needs and delivering impactful solutions. You will report to the Sales Lead and will be based in Jakarta, Indonesia.

Sounds interesting?

In this exciting role you also will be responsible in:

• Build and maintain strong, long-term relationships with clients within QSR (Quick Service Restaurant) market.
• Develop and execute account plans to achieve client objectives and drive business growth.
• Collaborate with cross-functional teams (sales, marketing, product development, customer service) to deliver solutions that meet client expectations.
• Identify and pursue new business opportunities within existing accounts.
• Provide regular updates to clients and internal stakeholders on account performance and initiatives.
• Address and resolve client issues effectively and in a timely manner.
• Manage contract renewals and lead negotiation of agreements.

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company?

Your Professional Profile Includes

• Bachelor's degree in Food Technology, Food Science, Chemical Engineering or Pharmacy.
• Minimum of 7 years' experience in the flavour industry, with a specialization in food service and/or QSR business.
• Exposure in managing intergrated solutions portfolio (seasonings, flavours) for compounder customers.
• Excellent verbal and written communication skills in English; proficiency in Mandarin is an advantage.
• Strong interpersonal skills with a proactive, customer-centric approach to problem-solving.
• Proven ability to negotiate contracts and agreements effectively.
• Skilled in identifying, addressing, and resolving client issues.
• Capable of managing multiple client accounts and prioritizing tasks effectively.
• Proficiency with CRM software and other relevant business tools.

Our Benefits

• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.
• Comprehensive healthcare and retirement plan.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone - regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances - is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world.