Account Manager, Design Agency (Remote, Full-time)

Andelo; Jakarta Pusat; Remote; IDR 120,000,000 - 240,000,000; Full time

Job summary

Andelo Pty Ltd. in Indonesia (remote) is seeking an Account Manager to own client relationships for our design team's briefs, ensuring clear communication and on-time delivery. You will be the main contact, review briefs, set timelines, and guide Australian clients.

The role requires 4+ years in agency account management, fluent English, and experience coordinating with remote teams across regions. This full-time position requires a laptop and reliable internet; you will work 7am-4pm

Qualifications

• 4+ years in account management at a design/creative/marketing agency.
• Fluent written and spoken English with experience working with international clients.
• Experience working remotely with clients in other countries.
• Available 7am to 4pm Jakarta/Manila time, Monday to Friday.
• Laptop with reliable internet, camera and headset.

Responsibilities

• Be the main contact for your clients and understand their business.
• Check briefs are complete and confirm details with the client.
• Agree realistic timelines with clients after coordinating with the team.
• Review work before it goes out and manage client feedback and revisions.
• Offer ideas beyond what was asked and cover teammates' clients when needed.

Skills

Account management

Client servicing

English fluency

AI tools experience

Remote collaboration

Time availability

Tools

AI tools

Job description

Account Manager, Design Agency (Remote, Full-time)

You own the relationship with your clients and give our design team clear briefs. You will be the main contact for your clients, understand their business, and ensure clear communication between clients and the design team.

Key responsibilities

• Be the main contact for your clients and understand their business
• Check each brief is complete before work starts, and confirm the details with the client
• Agree realistic timelines with clients, after checking with the team
• Review work before it goes out, and handle client feedback and revisions
• Bring ideas the client didn't ask for, not just what they ordered
• Cover a teammate's clients when needed

About you

• 4+ years in account management or client servicing at a design, creative or marketing agency, including at least 2 years as the main contact for several clients
• Fluent written and spoken English, and the confidence to work directly with Australian clients and guide them
• You think about what the client is trying to achieve, and question a brief when something doesn't add up
• Experience using AI tools in your daily workYou can tell a client "not by tomorrow, but here's what we can do" and keep them happy
• You've improved how your team works, for example by setting up a new process, guide or tool
• Experience working remotely with clients in other countries
• Available 7am to 4pm [Jakarta / Manila] time, Monday to Friday
• A laptop for full-time work, stable internet with a backup, a camera and a headset

About us

Andelo is a Sydney-based design agency. Clients pay a monthly subscription, and we deliver first drafts within 24 to 48 hours, where many agencies take one to two weeks. Our team works remotely across Australia and Southeast Asia.