Account Manager

PT Fiber Networks Indonesia; Cirebon; On-site; IDR 120,000,000 - 210,000,000; Full time

Job summary

PT Fiber Networks Indonesia in Cirebon seeks a results-driven Account Manager to manage and grow relationships with residential and business customers. You will understand connectivity needs, prepare and present service proposals, and ensure timely activation with high-quality service delivery.

You will coordinate with technical and operations teams, respond to inquiries, monitor account performance, and identify upsell opportunities while maintaining CRM records and delivering regular reports.

Qualifications

• Must have account management and client service experience.
• Strong communication, negotiation, and presentation skills.
• Experience in sales or business development, preferably in telecommunications or related tech industries.
• Proficiency with CRM and office tools and basic data analysis for reporting.
• Solid organizational and time-management skills, ability to manage multiple accounts.
• Bachelor's degree or equivalent practical experience.
• Comfort working on-site in Cirebon, collaborating with cross-functional teams.
• Fluency in Indonesian; English is an advantage.

Responsibilities

• Manage and grow relationships with residential and business customers.
• Understand connectivity needs, prepare and present service proposals.
• Ensure timely activation and high-quality service delivery.
• Respond to customer inquiries and coordinate with technical/ops teams to resolve issues.
• Monitor account performance and identify upsell/cross-sell opportunities.
• Maintain accurate CRM records and prepare regular status reports for accounts.

Skills

Account management

Client service

Relationship building

Negotiation

Presentation

CRM

Data analysis

Organization

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

CRM software

MS Office

Job description

Role Description This full-time, on-site Account Manager role is based in Cirebon and focuses on managing and growing relationships with residential and business customers of PT Fiber Networks Indonesia. The Account Manager is responsible for understanding client connectivity needs, preparing and presenting service proposals, and ensuring timely activation and high-quality service delivery. Daily activities include responding to customer inquiries, coordinating with technical and operations teams to resolve issues, monitoring account performance, and identifying opportunities for upselling or cross-selling services. The role also involves maintaining accurate records in CRM systems, preparing regular reports on account status and sales activities, and supporting customer retention initiatives through proactive communication and follow-up.

Qualifications

• Demonstrated ability in account management, client service, and relationship building, with a focus on understanding customer needs and delivering appropriate solutions.
• Strong communication, negotiation, and presentation skills, including the ability to explain technical connectivity concepts in clear, accessible language.
• Experience in sales or business development, preferably in telecommunications, internet service, or related technology industries.
• Proficiency with CRM and office productivity tools (e.g., spreadsheets, word processing, presentation software) and basic data analysis for reporting.
• Solid organizational and time-management skills, with the ability to manage multiple accounts and deadlines in a fast-paced environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Comfort working on-site in Cirebon, collaborating closely with cross-functional teams such as technical support and operations.
• High level of integrity, customer-focus, and problem-solving mindset; fluency in Indonesian required, working knowledge of English is an advantage.