Account Executive

Lalamove; Indonesia; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Lalamove is seeking an Account Executive in Indonesia to grow and retain demand from business clients. You will manage key accounts, negotiate contracts, and drive revenue growth on the Lalamove platform.

You'll report to the Business Development Manager. The role requires a data-driven, client-focused mindset, strong communication, and the ability to manage multiple priorities with integrity and urgency in a fast-paced environment.

Qualifications

• BA/BS degree in Business Administration or relevant field.
• Proven work experience as an Account Manager or similar role.
• Skilled in data analytics tools and reporting.
• CRM software experience (Freshworks, Salesforce, Zoho) and strong MS Office know-how.

Responsibilities

• Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders.
• Ensure timely and successful delivery of solutions aligned with client needs and objectives.
• Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value.
• Negotiate contracts and close agreements to maximize profits.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Proactively develop new business with existing clients and identify areas for improvement.
• Forecast and track key account metrics to inform strategic decision-making and drive business growth.
• Assist with challenging client requests or issue escalations as needed.
• Planning, executing and evaluating retention program

Skills

Leadership

Prioritization

Structured thinking

Integrity

Data-driven

Verbal communication

Education

BA/BS in Business Administration or relevant field

Tools

Freshworks

Salesforce

Zoho CRM

MS Excel

MS PowerPoint

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a glocal approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

As an Account Executive, you will be in charge of growing and retaining our demand from Business Clients in Indonesia and report to the Business Development Manager. Quick wits, problem solving and a team first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform.

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you'll do

• Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
• Ensure timely and successful delivery of solutions aligned with client needs and objectives
• Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value
• Negotiate contracts and close agreements to maximize profits
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Proactively develop new business with existing clients and identify areas for improvement
• Forecast and track key account metrics to inform strategic decision-making and drive business growth
• Assist with challenging client requests or issue escalations as needed
• Planning, executing and evaluating retention program

What we seek

• Leadership skill to deal with a large and diverse Lalamove community
• Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality
• Ability to stand firm with integrity when deciding for the company in every situation
• Data-driven to identify leverages and make decisions for the business in every situation
• Strong verbal and communication skill to articulate ideas clearly through the use of a structured approach with proven ability to create framework

What you'll need

• BA/BS degree in Business Administration or relevant field
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Skilled in data analytics tools and reporting
• Solid experience with CRM software (e.g. Freshworks, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel and MS Powerpoint)