Driver Operations Associate

Lalamove; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Lalamove is seeking a proactive operations professional to drive driver activation campaigns and boost active driver supply in Surabaya.

You will monitor performance metrics, design data-driven actions, and execute campaigns to improve productivity and retention, reporting results clearly to leadership.

Qualifications

• Bachelor's degree with at least 2 years of experience in operations or related field.
• Strong analytical, problem-solving and project management skills.
• Ability to translate data into actionable insights and act on them.
• Independent, collaborative, and capable of handling multiple priorities.
• Experience with Canva for campaign visuals and Canva-like design tools.

Responsibilities

• Initiate driver activation campaigns to increase active driver supply.
• Monitor driver performance metrics and develop data-driven action plans.
• Execute promotions, activation campaigns, and communications to improve productivity and retention.
• Report driver performance using data interpretation and actions taken.

Skills

Analytical thinking

Problem solving

Project management

Data-driven

Ownership

Education

Bachelor's degree

Tools

Canva

Excel/Google Sheets

PowerPoint

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion for serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you'll do:

• Initiate some driver activation campaigns to increase active driver supply (regular driver communications, mission & incentives, surcharge, etc)
• Monitor driver performance metrics, identify root causes, and develop data-driven action plans to improve operational performance
• Execute and evaluate driver promotions, activation campaigns, and communication initiatives to improve driver productivity and retention
• Report about Driver Performance using gathered data, interpretation of the data, and the actions taken

What we seek:

• Positive, passionate, proactive, self-initiative, and fast learner
• Have good analytical thinking, strong problem solver with solid analytical & quantitative skills, highly data-driven & objective
• Creative to create a Fresh Campaign to Activate Drivers

What you'll need:

• Bachelor's degree with at least 2 years of experience in Operations, preferably in a startup, logistics, or technology company
• Strong analytical, problem-solving, and project management skills, with the ability to translate data into actionable insights
• Able to work independently, collaborate effectively with teams, and manage multiple priorities with strong ownership
• Responsible for executing, monitoring, and reviewing the results of each promotion/campaign execution
• Set and determine a promotion plan for Driver Comms or any Driver Activation project
• Experienced in Canva or similar design tools for creating campaign visuals and communications
• Experience with Excel/Google Sheets and PowerPoint, with strong communication skills and fluency in spoken and written English